Customer Service Business Development
Resume:
PROFESSIONAL
SUMMARY
SKILLS
EXPERIENCE
TM TRAHRISSA MONROE
Gulfport, MS 39503 228-***-**** **********@*****.*** Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
• Inventory Control • Sales Development • Business Development
• Product Sales • Order Processing • Employee Relations
• Benefits Administration • Data Analysis • Adaptability Process flow
improvement
• • Attention to Detail • Decision Making
• Background Checks • Conflict Resolution • Employee Engagement
• Interview Scheduling • Diversity Awareness • Microsoft Office Suite
• Team Collaboration Performance
Management
• Customer Service
Orientation
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September 2023 - Current
Sleep Coach
Adapthealth
Communicated regularly with parents, addressing any concerns or questions they may have had about their child's involvement in sport.
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Reviewed game footage to identify areas of improvement for both individual players and team as whole.
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• Selected and verified top quality team equipment, supplies and facilities. Assisted in recruiting new talent by attending local competitions and networking with other coaches.
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September 2023 - Current
Sales Associate
Nike Gulfport, Ms
• Delivered consistent service to develop customer base.
• Created great customer experiences with personalized sales support. Resolved customer concerns using strong communication and conflict management skills.
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• Managed multiple tasks simultaneously while meeting deadlines.
• Processed payments quickly to keep customer flow moving.
• Assisted customers with sales and service needs.
• Rotated stock using clearance markdowns and special sales promotions.
• Adapted to changing priorities and unexpected situations with calm demeanor.
• Handled issues professionally to company standards. January 2023 - June 2023
HR Assistant
Aerotek Remote
Answered HR department inquiries, forwarding calls and messages to relevant personnel.
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• Compiled and updated employee records in digital and physical file systems. Processed personnel leave-request forms, new hire packets and benefits information.
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Coordinated new-hire orientation sessions and trained new hires on facility procedures.
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• Inspected files to verify employee documentation and accuracy. Prepared weekly reports and other documentation for internal communications, meeting support and new policy notifications.
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November 2020 - Current
Contract Care Rep
Aerotek Remote
Establish regular contractor service touchpoints: 1st day, 1st week, and every 30 days after
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Touchpoints should be focused on seeking feedback from contractor on satisfaction of the assignment and applicability of job match
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Act as the main point of contact for contractor issues and concerns at select accounts and serve as the liaison between the contractor and RPL's practice
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Maintain thorough documentation on contract employees in applicant tracking system (Connected)
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Refer contractors for any future rehire opportunities to the aligned recruiter with applicable job requirement / opening
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• Generate referrals
Act as a liaison between candidate and FSG, CCR assists recruiters with the completion of contractor onboarding, as needed.
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June 2020 - September 2020
Staples Assistant Store Manager
• Services portfolio and business-to-business network Team focus on exceptional customer service while helping them find products and providing answers & total solutions
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Provide strong leadership in community, customer service, sales, and team development
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Ensure that the store culture embodies Staples values and its commitment to the community
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Promote a consultative and customer centric environment for the small business customer
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Lead and develop a high-performing team focused on exceptional service, consultative selling, total solutions and achieving targeted sales goals and profit margins.
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April 2019 - February 2020
Assistant Branch Manager
Facilitated customer satisfaction by executing personal communication and frequent follow-ups
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Supervised team of 8 branch employees and made recommendations regarding performance evaluations
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Maximized efficiency through effective resource allocation and employee management
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• Developed sales strategy to meet established sales objectives Coached and developed branch staff by offering constructive feedback and multiple training opportunities
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Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
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• Analyzed, reduced and controlled expenses by improving resource allocation
• Advanced to keyholder and assistant manager-in-charge in manager's absence
• Promoted to Assistant Manager after only 10 months with company. September 2018 - April 2019
Manager Assistant
Enterprise
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
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Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
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• Coached team on effective upselling and cross-selling methods
• Kept work areas clean, organized and safe to promote efficiency and team safety. EDUCATION
KEY QUALIFICATIONS
REFERENCES
September 2016 - March 2017
Manager Trainee
Enterprise Gulfport
Greeted and welcomed new members, establishing and updating memberships to Enterprise programs
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• Sales and Service main focus
• Took initiative to organize front-desk filing systems
• Organized annual office party for entire clinic
• Searched for best vendors and ordered office supplies. December 2015 Unknown
Jones County Junior College
High School Diploma
Long Beach Highschool
• Graduated with a 2.7 GPA.
• Member of school's soccer team.
• Beta Club
• Team Captain- Soccer
December 2015 Unknown - Physical Fitness Prog.
Coker University, South Carolina
• Over 5 year's experience as receptionist, manager and Contractor Care Rep. Able to create a positive impression about my company through efficient and professional interactions.
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A self-motivated and disciplined individual with a strong work ethic and proven track record.
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• Dependable, personable, and dedicated to great customer engagements. Everyday I navigate through SalesForce and make sure that my clients are aware of what is needed to make sure everyday work is smooth.
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Leadership,Ability to Multitask,Ability to Work in a Team,Microsoft Office, Microsoft Excel, Microsoft 365, Communication Skills,Leadership and Teamwork, Public Speaking
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Available upon request.
Contact this candidate