Customer Service Law Enforcement
Resume:
Larry E. Rector
**** ******** ****** *****, ******** OH 43220
Home: 614-***-****
E-Mail: ************@*****.***
Objective
To obtain a position that will allow me to provide exceptional customer service and support to clients while contributing to the growth and success of a reputable financial institution. Education
Associate of Science Degree in Law Enforcement, 1992, Columbus State Community College (Columbus, OH). Military Service
US Navy, United States. Rank E-3, Served September 1973 to June 1976. Vietnam Veteran Summary of Qualifications
Successful record of accomplishments when caring for customers and communicating with staff. Applies problem-solving expertise in fast-paced, deadline-driven environments. Has the communication skills and people skills needed to work well with all levels of management, staff and customers. Operating/Software Knowledge
Windows OS, Microsoft Powerpoint, Microsoft Word, Microsoft Excel, Microsoft Outlook, MMIS. Competencies/Skills
Relationship/Rapport
Direct Sales
Quality Assurance
Operating Procedures
Supervision / Management
Interpersonal Skills
Analysis/Research
Law Enforcement
Problem Solving
Budgeting
Electronic Data Conversion
Communication Skills
Training / Coaching
Teamwork / Communication
Leadership / Mentor / Liaison
Planning / Organizing
Computer Skills
Customer Service
Interviewing / Recruitment
Developing sales presentations
Inventory control
Fundraising
Negotiation
Medical Billing
Health Records
Confidentiality
Adaptability
Certifications
● Florida Criminal Justice Standards and Training
● Ohio Peace Officer Training Academy
● Advanced Radar & Speed Enforcement
● Florida Basic Peace Officers Certificate, Criminal Justice Standards and Training/FBI Instructors Larry E. Rector
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Work Experience
General Labor (May 2022 to April 2024)
ODW Logistics, Columbus Ohio
● Ran production line daily for cases of wine in a variety of sizes and case quantities
● Responsible for putting the pulp in each case of wine and ensuring there was enough pulp for all orders
● Picking orders per customers request and ensuring a complete order
● Returning incorrect orders back to the fulfillment center for correction
● Producing an average of 2,500 cases in off peak season and 4,400 cases during peak season
● Overseeing four other associates daily
Research Clerk (2018- 2019)
Huntington National Bank, Columbus Ohio
● Conducted research for First Merit Bank which was acquired by Huntington
● Responsible for pulling files containing a variety of titles, loans and leases to conduct research and match files in Huntington’s proprietary file system
● Problem solving in a timely and organized manner to ensure quality customer service is provided
● Continuous involvement with motivational tactics integrated in a team environment
● Provide ideas and opinions for solutions to problems or procedure enhancements Shipping Clerk (2016 to 2018)
FST Logistics, Columbus Ohio
● Responsible for packaging products for shipment with quality and care, and shipment of products throughout the United States
● Acted as a lead for packing shipments for consumers department Investigator (2008-2014)
Ohio Department of Commerce/Division of Real Estate, Columbus Ohio
● Independently conducts investigations of complaints alleging violations of real estate license laws and other laws assigned to the division
● Interviews all parties involved in the transaction including the complaints, witnesses and the person the complaint is against
● Gather factual evidence and documents from various sources.
● Wrote detailed investigative reports and assisted legal division in the preparation of cases before the Ohio Real Estate Commission
● Handles customer service call reference enforcement issues and assists the Ohio Attorney General’s office with cases
Reimbursement Clerk (1993-2008)
State of Ohio/Twin Valley Behavioral Healthcare, Columbus Ohio
● Investigated court records, guardianships, and trusts
● Conducted investigations in Medicare, Medicaid, VA Benefits, and third party insurance claims
● Maintained files in the patient care system with confidentiality
● Conducted interviews and investigations to determine treatment eligibility for patients and their families
● Met with social workers, physicians, and psychologists to serve as a liaison between agencies
● Recommended billing rates and complete investigation reports Larry E. Rector
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References
Reba Carrol
Columbus, OH
Mark Gideon
Columbus, OH
Glenna Hatton
Columbus, OH
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