Customer Relationship Information Technology
Resume:
Syed Feroz Objective:
IT - CURRICULUM VITAE
Information Technology
Microsoft Azure Certified
Bahrain Cell No:
Indian WhatsApp No:
Passport No: N6481451
CPR No : 830691472
Email Id: ***********@*****.*** *****.****@*******.***
To work in a professional organization where my skills and abilities shall be put to
test for achieving the organization objectives and to excel in the field of customer relationship management.
We are proud of his achievements and are glad that our portals enabled him to lay a strong foundation of knowledge and leadership abilities to reach the pinnacle of success today.
• To plan, organize and manage complex situations and tasks.
• To analyze and extract core issues in complex business processes.
• To prepare and make presentations to the clients.
Total Work Experience: 15.0 Years (IT – Infrastructure & Microsoft Azure & Office 365 Professional)
Roles and Responsibilities:
IT Infrastructure responsibility
• Managing IT Infrastructure, Network & SAP, ERP Professional.
• Managing Microsoft Azure Endpoint Administrator.
• Managing Administrator of Microsoft Office 365 admin center.
Managing Administrator of Ivanti Application Security Controls.
• Deploy and support Windows Server OS 2003,2008,2012,2016,2019 & 2022.
• Installation and configuring of Hyper-V, VMware, DHCP,ADS, DNS Server, SCOM Windows Backup, Windows Update Services (WSUS).
• Installing and configuring Antivirus Servers, Backup Servers.
• Installation and configuring SQL 2000, 2008 & 2012 Database Server.
• Installation and configuring Oracle 9i & 10g Server & D2KClients.
• Installing and configuration of Server OS like Windows NT, Windows 2000,
2003,2008,2012,2016,2019,2022 Servers, Linux, Novell Netware, Unix and
Windows for workgroup.
• Installation and configuration of Win NT Server & NT Workstation like windows 95, windows 98, to Novell Netware.
• Installation and configuration of OS Windows 95, 98, XP, 7, 8 & 10.
• Performance monitoring and troubleshooting of all Hardware’s like IBM,
HP, Dell Servers.
• Installation and Configuration of RAID.
• Installation of MAC OS & Support.
• Installation and configuration of VMware & support.
• Installation and configuration of IP Telephonic system & support.
• Implementation administration of active directory and group policies.
• Citrix XenApp 7.1 Server Installing, configuring and support.
• Installation and configuration Red hat Linux, Suse, Fedora, and Ubuntu.
• Installation and Configuration of SAP and ERP.
• Installation and creating users of VPN and Domain Configuration.
• Knowledge of Oracle Data Base Administration, Troubleshooting.
• Managing overall administration of LAN involving design of network layouts,
Company Name:
4. SLR Metaliks Ltd Hospet, M.M. Halli, Bellary Dist, Karnataka.
Designation: IT – Engineer Duration:
01stDecember 2014 -
17th June - 2017
(2 Years and 6 Months)
Configuration & maintenance of application servers.
• Network Implementations, Network Designing and Solution Planning.
• Managing and Making Records of all Infrastructure and activities performed.
• To keep track on ongoing virus activities and protection methods available from the same. Also responsible for updating of critical patches and fixes provided by Microsoft and Antivirus Companies.
• Installation and configuring of firewall and security.
• Installing and configuring Backup Software’s & application troubleshooting.
• Firmware and drivers upgrade for physical servers.
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• Managing operating system, messaging file sharing, Virtualization
Components and other network-based applications.
• Managing performance, high availability, and capacity of systems & services.
• Preparation & Implementation of IT policies and procedures.
• Maintain valid up-to-date documentation for the servers & storage
Configurations.
• Assist in the development of policies and procedures and ensure their
Implementation and enforcement.
• Administrating and trouble-shooting the network infrastructure including the Local Area Network (LAN), Wireless and WAN connectivity.
• Configuring group & System Policies for all types of users to access resources
On the servers.
• Configuring Outlook Express.
• Installation and Configuration of RFID.
• Video conferencing equipment installation and maintenance.
• Installation and Configuration the Proxy for Internet.
• Installation and Configuration of Cisco Wi-Fi Routers and Switches.
• Installation of Lotus Notes.
• Installation of HP Plotters and Configuration.
• Configuration of Network printers and local printers
• New Product Selection, Testing, Implementing and Making it Success.
• Providing technical support, diagnose hardware and software problems, and replace defective components computer networks and related computing environments, including computer hardware, systems software, applications software, network and all configurations.
• Provide Second Level support to the users for Microsoft Products & other
user specific software.
• Experience in Crimping and Punching the I/O Boxes installing and
Configuration the All applications and troubleshooting all problems.
SAP BASIS responsibility
• Pre-installation, Installation of SAP and Post installation activities.
• GUI installation and configuration.
• Monitoring application servers up and running.
• Monitoring work processes and their statuses from time to time
• Maintaining the instances using operation mode and assigning time
intervals.
• Monitoring the background jobs and their status.
• Scheduled standard background jobs periodically.
• Roles and Authorization profiles.
• Monitoring Logged Users locally and globally.
• Download and Applying notes and support packages.
• Client Administration, including client copy / export / import / delete.
• User Management like User Creation, deletion of user, user locks.
• System Monitor jobs in SAP level.
• System Import/Export.
ERP responsibility
• Maintenance of the ERP using SQL and Oracle.
• New Code Creation.
• Creating New Item categories.
• User Management like User Creation, deletion of user, user locks.
• Manage User Authorization Privileges.
• Manage Password Policies.
• Import / Export Data.
• Creating New Company in ERP Database.
• Generating Custom Reports like Accounts Ledger, Stock Ledger Multiple unites.
• Accounts, Sales & Purchase Invoice Modification correction.
• Material Requisition.
• Managing ERP Client Administration work.
Educational Qualifications:
Professional & Academic
• Completed Microsoft Azure Administrator Associate Certified – AZ 104
• Completed Microsoft Azure Security Engineer Associate Certified – AZ 500
• Completed Microsoft 365 Identity and Services Certified – MS 100
• Completed Microsoft Azure Fundamentals Certified – AZ 900
• Completed Microsoft Security Operations Analyst Associate – SC 200
• Completed Microsoft Identity and Access Administrator Associate – SC 300
• Completed Google Technical Support Fundamentals Certified
• Completed Diploma Computer Science
• Completed Diploma Professional IT- Hardware & Networking
• Completed Electronics Course
• Completed Intermediate Science (PCMC)
Technical Knowledge/ Computer Proficiency
Handling Computers, Local & Network Printers, Scanners, Modems, Multimedia, Network equipment, Online UPS, CCTV & Spy Cameras, DVR, NVR, Cisco Manageable Switches, Sonicwall, Cyberoam & Fortinet firewalls, Wifi Routers, Windows Servers 2000,2003,2008,2012,2016,2019, Citrix Xenapp 7.1 Server & Linux Servers, RFID, Video Conference and Configuration of Internet and E-Mail, System Assembling and Installation of Software’s, Handling and Installation of Network Setup and Trouble Shooting etc.,
Project Profile in SLR METALIKS LIMITED.
Cisco Network Infrastructure Implementation.
Citrix XenApp Server Implementation.
Microsoft Infrastructure technologies, Active Directory, Windows
Server 2008 to 2012 migrations and user data transfer
Implementation.
Security using Antivirus software Implementation.
Rack Servers HP DL380 Installation and Maintenance.
RFID – Radio frequency identification Implementation.
Asset Management
• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Manages the purchasing of all software, hardware, and other IT
supplies at the regional level.
• Ensures that company IT assets are maintained and saved in common IT repository folders.
Communication
• Facilitates team meetings effectively.
• Keeps team well informed of changes within the organization and general Extensity news.
• Effectively communicates relevant IT-related information to superiors.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.
• Relays relevant IT-related information to the company in a timely manner.
Management
• Initiates and implements improvements in all areas of IT
responsibility.
• Serves as main point of contact on all IT-related matters for the office assigned.
• Responds/acts on upper-management direction.
Teamwork
ISO Certification Process & Implementation of ISO Information Security
Personal & Other Details: Name: Syed Feroz Basha FatherName:SyedInayathulla Gender: Male
Date of Birth:20thJune, 1983
Marital Status: Married One Son & One Daughter. Languages Known:
English, Hindi, Urdu, Kannada
& Telugu.
• Consistently acknowledges and appreciates each team member's contributions.
• Effectively utilizes each team member to his/her fullest potential.
• Motivates team to work together in the most efficient manner.
• Mitigates team conflict and communication problems.
• Plans and facilitates regular team activities outside of the office.
• Physical IT Asset Register maintenance by assigning Asset ID to each and every IT item.
• Creating and updating of ISO files.
• Implementation of ISO Process for IT.
• Experience of Audit for First time implementation.
• Experience of Relocation Audit.
• Physical Audit.
Permanent Address : Syed Feroz Basha
S/o Syed Inayathulla
D.No.222A,Mader Colony, Sardar Mohalla, Dam Road, Hospet Tq, Bellary Dist. Karnataka - Pin: 583120.
Present Address: Syed Feroz Basha
Bank ABC - Tower 1
Diplomatic Area, Manama Kingdom of Bahrain.
Declaration
I hereby declare that the above furnished information is true and correct to the best of my knowledge and belief. If you provide an opportunity to serve in your esteemed organization, I promise to work to the best of my ability.
SYED FEROZ
Company Name:
1. Computer World W.L.L.
(Outsourced at Bank ABC)
Bahrain
Designation:
IT- Infrastructure Consultant
Duration:
02nd Feb -2022 – Present
Company Name:
2. Serene Hospital - Bahrain
Designation:
IT- Systems Network Admin
Duration:
11th Feb-2020 –31st Jan-2022 (2 Years)
Company Name:
3. Mohamed Yusuf Al Hasan
Holding Co. W.L. L – Group of Companies - Bahrain
Designation:
IT – Systems Network Admin
Duration:
01st July -2017 -10th Feb-2020 ( 2 Years and 7 Months )
Company Name:
5. NSL Sugars &
Tungabhadra Ltd; Siruguppa
Unit, Karnataka.
Designation:
IT – Systems & Network
Administrator
Duration:
02nd August-2010 To
19th July, 2014
(4 Years)
Company Name:
6. The India Sugars &
Refineries Ltd; Hospet, Karnataka.
Designation:
IT – System Administrator
Duration:
15th March, 2007 To
31th July, 2010.
(3 Years and 4 Months)
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