Social Worker Case Manager
Resume:
Rosa Campbell
Midlothian, VA *****
***************@*****.***
Highly skilled and empathetic social worker no with more than 20 years leading, managing and supervising professional staff in social services. Past work has included management services, program planning and development and educational guidance counseling. Active listener with a knack for building lasting professional relationships. Seeking a position with the opportunity for new challenges and professional development and advancement.
Willing to relocate: Anywhere
Work Experience
Substance Abuse Case Manager
Virginia Family Services - Richmond, VA
August 2023 to Present
Assist members in coordination and accessing needed medical, psychiatric, psychological, social, educational, vocational, recovery, and other supports essential to meeting the member's basic needs. Link substance abuse consumers to community services to promote abstinence and recovery. Community Clinician
State of Connecticut DMHAS/ACT Team - Bridgeport, CT January 2021 to December 2021
Provide case management services; link clients to community support systems and agencies; monitor clients progress within mental health and community support systems; performs intake, evaluation and assessment of treatment programs, participates in counseling sessions; provides educations and training to clients; provides education and training to clients in community living and activities of daily living skills; monitors clients medication compliance and coordinates meetings with team psychiatrists or nurse; provide appropriate interventions to clients in crisis including outreach; counseling and/or referral to other service providers; completes all required documentation related to client treatment; transport clients to and from appointments; develop treatment plans. Community Clinician
State of Connecticut-DMHAS/THP - Torrington, CT
December 2019 to January 2021
2nd shift lead - Assist in the development of treatment plans - Provide case management services - Assist in linking clients to community support systems and agencies - Participate in basic counseling, evaluations and assessments under the supervision of an LCSW - Skill building and engagement -Observe clients self-administer prescribed medications - Provide appropriate crisis interventions/ refer to mobile crisis or other suitable services - Complete required documentation as well as WITS notes - Transport to and from employment and scheduled appointments.
Social Worker
CHILD PROTECTIVE SERVICES - Norwalk, CT
December 2018 to December 2019
• Evaluate, identify and document abuse and neglect cases and identify the appropriate services required to enhance child welfare.
• Provide quality temporary alternative care when necessary, safely reunify families; and when necessary and appropriate, create new families through kinship placement, guardianship or adoption.
• Assess, evaluate, and conduct initial and ongoing case management of children and family service needs.
• Develop, review, update and ensure implementation of client strength-based service plans for each child in care or custody including risk assessment, safety plans and goals.
• Complete all documentation in accordance with agency and regulatory requirements.
• Attend home and foster care visits.
• Transport children to health, social services or other agency- related appointments as required.
• Initiate court action when necessary.
• Empower families to make stable commitments to children by providing counseling.
• Coordinate visits with biological parents and/or guardians and other relatives.
• Develop a helping relationship with clients and ensure needed supports and services are provided.
• Attend weekly supervision, weekly staff meetings, in-service training, and team meetings.
• Establish and maintain a rapport with community agencies such as schools, courts and referring agencies in an effort to build and sustain positive relationships. Case Manager
DHMAS SMHA Southeastern Mental Health Authority - Norwich, CT March 2018 to December 2018
• Provided case management services to PSR (Psychiatric Security Review Board) consumers such as but not limited to: transportation and basic counseling.
• Liaison between community providers and consumers to coordinate medical appointments.
• Connected consumers to wrap-around services needed in the community, entitlements, turnaround meetings at Connecticut Valley Hospital.
• Engaged with consumers in the community as well as in their apartments, ensured consumers abide by MOD (Memorandum of Decision) stipulations by the PSRB.
• Assisted consumers in learning daily living skills, budgeting, medication monitoring as well as community integration skills.
Scheduler
DMHAS - Bridgeport, CT
May 2015 to July 2016
• Managed the day to day operations of both the staffing, and admissions departments, creates schedules, manages daily assignments and balances assignments to meet the acuity and client care needs.
• Oriented new staff and manages staff development and training for existing staff to ensure compliance with JACHO, CMS and state standards Acted as a liaison between potential clients, community hospitals, treatment providers and the office of the commissioner to prioritize client needs and manage admissions, beds, and the wait list Ensured all UM, waitlist, admission documentation and procedures as well as building census information are accurate and complete Collaborated with nursing staff, professional staff, and clinical managers, to manage all changes in facility and client needs Screened admission calls and provides information direction regarding needs of the community Worked as needed on the inpatient acute psychiatric and co-occurring units providing direct care to clients, facilitating psycho-educational groups and documenting according to identified treatment and daily needs Provided nursing care with a trauma informed patient centered approach.
Case Manager
THP - Danbury, CT
December 2013 to May 2015
• Served as a client advocate for consumers.
• Assisted consumers with counseling and other interventions to improve their self-reliance and independence.
• Helped consumers to obtain safe and secure housing.
• Monitored consumers on an ongoing basis it obtain entitlements and community support services in order to enhance quality-of-life.
• Performed case management functions throughout the case lifecycle, developed treatment plans. RVS SCHEDULER: DMHAS - RVS - Middletown, CT
• Served in diverse roles including Scheduler, Consumer Respite Unit support and Assistant to Respite Supervisor and Unit Director.
Education
Bachelor of Science in Human Services
Springfield College - Springfield, MA
Master of Science in Social Work
Springfield College - Springfield, MA
Skills
• Skilled community-based case manager
• Culturally-sensitive
• Program development and management
• Career development counselor
• Efficient under pressure
• Report development
• Office management
• Advanced clerical knowledge
• Scheduling and calendar management
• Administrative support
• Social media knowledge
• Presentation design
• Microsoft Word expertise
• Travel planning
• Individual / Group Counseling
• Social Work (10+ years)
• Child Protective Services
• Crisis Intervention
• Mental Health Counseling
• Behavioral Health
• Leadership
• Microsoft Excel
• Case management
• Intake
• English
• Intake Experience
• Group Therapy
• QMHP A/C
Certifications and Licenses
QMHP Certification
Pupil Personnel Services License
July 2023 to June 2033
LMSW
September 2023 to September 2024
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