Customer Service Specialist
Resume:
Ariel Inocente
Dallas, TX
*****.*********@*****.***
My objectives are to obtain as much knowledge about the business aspect of your company. To further my career and utilize the knowledge obtained, and to learn new skills and technologies within your organization.
Work Experience
Scheduler trainer
Prime Diagnostic Imaging a Memorial MRI & Diagnostic Company-Dallas, TX August 2022 to Present
Scheduling patients for images requested by doctors mris, x-rays ect QA/QC- auditing scheduled appointment
Trainer-training new employees
Collections Representative
Nelson Cruz and Associates, LLC-Dallas, TX
April 2022 to Present
Inbound and outbound calls on 3rd party collections accounts, basic customer service, taking payment information, negotiation
Collector
Midpoint Auto Group-Carrollton, TX
September 2021 to December 2021
Inbound and outbound calls, collections on auto loans. General questions, negotiating on payment arrangements, customer service. Buy here pay here experience Loan Processor
Genpact
July 2021 to September 2021
General customer, processing loans, answering questions. Inbound calls Collector
Exeter finance
August 2020 to June 2021
Collection agent
Inbound and outbound calls
CHS rep
ADT-Irving, TX
December 2018 to July 2020
CSG
● General customer service assisting with troubleshooting
● Billing
● Setting appointments for tech to service system
Senior service specialist
Chase-Arlington, TX
April 2016 to November 2018
Chase private client
● Working with Chase private clients, giving balances, making transfers
● assisting front line specialist with more information needed
● help customers with better customer service experience
● working with transferred calls when the customer is wanting to speak with a supervisor Escalation Specialist
● Taking escalated calls
Frontline Specialist
● General banking questions
● Taking payments
● Giving balances on accounts
Sales Representative
Old Navy-Fort Worth, TX
October 2015 to July 2016
Stocking and organize clothing on sales floor.
● Assist with training new employees in fitting room department,
● Assist in each position within the department.
● Assist with Customer Services, and other duties assigned. Phone promotion sales in-bound and outbound
Sliver Leaf Resort-Pantego, TX
July 2014 to October 2015
Contacting potential customers to inform them of winnings.
● Schedule potential customers for appointment at Silver Leaf Resort.
● Providing the finest product, at the highest level of service and genuine enthusiasm.
● Perform other duties as assigned
Cell Phone Technician
Genco ATC
June 2013 to January 2014
Alliance, TX
Mobile Phone Cosmetics
● Dismantle cell phones sent to company for redistribution.
● Process inventory received, input phone count into company computer inventory system.
● Meet productivity on daily, weekly and monthly bases.
● Preform other duties assigned
Sales
Target-Fort Worth, TX
April 2009 to June 2013
Floor
● Sales, customer services, general accounting, and finical reporting.
● Administrative duties, purchasing, and inventory control.
● Provide customer assistants with merchandise.
● Assist frontend with customer checkout.
● Stock and maintain department with products to be sold. Education
Associates Degree in Criminal Justice in Criminal Justice Everest College - Fort Worth, TX
2012 to 2014
High school diploma or GED
Skills
• Customer service
• Data entry
• Typing
• Inventory control
• Telemarketing
• Negotiation
• Upselling
• Banking
• Conflict management
• CRM software
• Guest services
• Accounts receivable
• Databases
• Account reconciliation
• Continuous improvement
• Retail sales
• Customer support
• Front desk
• Data collection
• Cash application
• QuickBooks
• Windows
• Dispatching
• Project management
• Financial services
• 5G
• 4G/LTE
• Microsoft Excel
• Accounting
• Microsoft Word
• Shipping & receiving
• Loan processing
• Outbound sales
• Sales
• Balance sheet reconciliation
• Account management
• Microsoft Powerpoint
• Administrative experience
• Organizational skills
• Stocking
• Software troubleshooting
• Purchasing
• Cold calling
• Procurement
• Communication skills
• Debits & credits
• Clerical experience
• SharePoint
• HIPAA
• Computer Networking
• Staff training (Less than 1 year)
• Medical imaging (1 year)
• Data entry
• Customer service
• Phone etiquette
• English
• Computer skills
• Communication skills
• Typing
• Cold calling
• Outbound sales
• Negotiation
• Banking
• Leadership
• Training & development
• HIPAA
• iCIMS
• Analysis skills
Additional Information
Skills
Typing, customer service, Microsoft Excel and Word. Power Point, inventory control, and shipping and receiving, data entry, scheduling appointments
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