Customer Service Executive Assistant

Heather Elkins

864-***-**** • ************@*****.*** • Piedmont, SC 29673

Summary Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills • Excellent Customer Service Skills

• Strong Communication Skills

• Advance Microsoft Office Applications

• Impeccable Organizational Skills

• Analytical thinking and Problem-solving

• Teamwork and Collaboration

• Time Management

• Advance Computer Skills

• Data Analysis

• Multiple Software Knowledge

Experience 05/2023 - Current

MICROBIOLOGY LAB COORDINATOR, PAI Associates Inc.

• Helped management identify workflow issues and find solutions

• Ensured that all necessary materials were available for experiments, such as reagents, chemicals, glassware, and other equipment.

• Conducted research studies related to specific projects or initiatives within the laboratory environment.

• Explored alternate suppliers and commodities to procure necessary materials at the best possible price.

• Received specimens and reviewed for quality, labeling and accessioning, 10/2010 - 03/2023

PERIOP EQUIPMENT COORDINATOR/MATERIAL SPECIALIST, Prisma Health Greenville

• Explored alternate suppliers and commodities to procure necessary materials at the best possible price

• Worked closely with the financial department to develop and successfully implement yearly budgets.

• Maintained inventory of equipment, ensuring adequate stock levels and accurate records.

• Trained staff in proper usage of all tools, machines, and other related equipment.

• Managed incoming shipments, ensuring accuracy against purchase orders prior to storage.

• Processed paperwork associated with rental agreements, warranties, invoices.

• Demonstrated leadership by making improvements to work processes and helping to train others.

01/2014 - 02/2021

EXECUTIVE ASSISTANT TO BROKER, REAL ESTATE MARKET PLACE

• Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.

• Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.

• Responded promptly to inquiries from customers or clients regarding products or services offered by the company.

• Performed data entry tasks into various software programs including MS Excel spreadsheets.

• Maintained company confidence and protected business operations by keeping sensitive information confidential.

• Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.

Education And

Training

09/2021

Masters, Healthcare Administration

Purdue University, West Lafayette, IN

06/2018

Bachelors, Science

Purdue University, West Lafayette, IN

05/2016

Certificate, Medical Billing And Coding

Kaplan University, Davenport, IA

10/1996

Certificate, Telecommunications

Ft Gordon Telecommunications, Augusta, GA

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