Project Manager Management

Continued...

Carl Rasquin

Project Manager (PMP®, CSM/PSM1®, SSGB™)

Dallas, TX • +1-469-***-**** • ****.*******@*****.*** https://www.linkedin.com/in/carl-rasquin-47b8811/

Senior IT Project Manager Scrum Master Business Analyst Managing projects through delivery, implementation, and support using Waterfall, Agile, or Hybrid Results-driven ICT Project Manager with national and international industry experience. Sharp business acumen with a background in several sectors and technologies. Proven success in planning, managing, and delivering multi-million-dollar projects to achieve organizational goals. Expert in change and crisis management with excellent problem-solving skills. Implementing Agile and Scrum methodologies and tools across ICT and business. Knowledgeable in business analysis and functional analysis. Effective liaison and team Manager with strong communication, negotiation, and presentation skills. Core Competencies:

• IT Project Management

• Project Management Office (PMO)

• Solution Development and Implementation

• Customer Relationship Management (CRM)

• Agile and Scrum Evangelist

• Total Quality Management

• Change and Crisis Management

• MS Dynamics and Oracle ERP

implementations (Cloud)

• Software Testing and Tools

• ITIL-based Service Delivery Management

• Business Process Redesign and Analysis

Professional Experience

Bestmix USA (IT services and consulting for the Software solutions for feed, food, and pet food industries) Sr. Project Manager, May 2021 – Jul 2022

I work at Bestmix USA Inc. as a senior project manager for all North American-based customers. I lead projects from start

(blueprint or requirements gathering) to finish (hand-over to Bestmix support helpdesk). We implement Bestmix ERP solutions, consisting of Microsoft Dynamics 365 F&O and MILAS (Bestmix feed solutions). On average, my ERP implementation projects take 9-12 months. I work with a mix of US- and European-based consultants and am assisted by a team of East-European developers.

I also bring my experience to mature the young PMO office by streamlining our project approach, using templates and standards, and mentoring our junior consultants.

Freeman, Dallas – TX (Event sector)

Sr. Project Manager, May 2021 – Jul 2022

I joined Freeman as Sr. Project Manager in the EPMO department at Freeman Company for several Customer Experience (CX) related projects. Currently leading two projects for the Exhibitor Services team: Carl Rasquin

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- The Show Site Modernization project combines renewed signage and apparel for Freeman employees with a technical track to serve the exhibitor better. The focus is to roll out a print kiosk solution for exhibitors and add (re)new(ed) functionalities to the app used at the show site.

- In the Logistics Services Scheduling Tool project, we finished a discovery track to find a scheduling tool that would support the ES and Operations teams. Unfortunately, the build track of this solution (MS Dynamics 365 Project Operations) has been delayed to September 2022, given the unavailability of business users. I also actively follow up on CE-related issues (Concierge Elite iOS app). Finally, I try to contribute my experience as a project manager to the EPMO team to build a more mature enterprise-wide PMO organization. Liberty Global (Telenet branch), Mechelen, Belgium – Denver CO, USA (Telco) ICT Project Manager, November 2019 – December 2020 Project Manager at Telenet for One ERP Cloud project - Transition of Telenet ERP (Oracle Fusion R9) and Telenet Group ERP

(SAP) into a single ERP solution (Oracle Fusion Cloud SAAS / PAAS solution), supporting processes, and organizational standards. Selected Contributions:

Together with our Indian partner, we have moved from the Design phase (5 months) to the Implementation phase, with a go-live date set at 1/1/2021 for Finance and SCM tracks to sunset the current SAP system.

I am responsible for the daily project follow-up reporting on budget, scope, planning, and risks and monitoring external partners’ bespoke solutions as part of overall project delivery.

Finance modules include G/L, AR, AP, and Fixed Assets; the SCM track comprises Procurement, Inventory management, Order management, and Logistics.

Federal Agency for the Safety of the Food Chain (FASFC), Brussels, Belgium (Government) ICT Project Manager/Scrum Master, October 2017 – October 2019 Oversee two projects, BeCert and the Document Management and Collaboration System. Provide support to the PMO. Serve as point of contact for Agile and Scrum (SAFE) practices across the agency. I also acted as release manager in my domains. Selected Contributions:

For the BeCert (Belgian Certificates) project, I worked on an in-house developed solution for going paperless by creating export certificates electronically through automatic PDF generation and providing all data in electronic format within UN/CEFACT standards. I am working on version 2.0 and adding more certificates to the solution. Also, the possibility of delivering digitally signed XML-based certificates for exchange with the People’s Republic of China is explored.

For the new Document Management and Collaboration System, led the development and delivery of a document management solution based on Microsoft SharePoint (SPaaS), as promoted by the joint Belgian government G-Cloud initiative of the Federal Public Services (FPSs), Public Institutions of Social Security (OISZ), and ICT organizations. Having gone live in Feb 2019, we are rolling out new features and requests (Project Collaboration Site, Employee Self- Service Portal, …) using Nintex as an add-on workflow solution.

Using my scrum master experience, I implemented several agile project management tools like Atlassian, Jira Confluence, and SonarQube with the PMO building the 2019-2022 Agile roadmap. Carl Rasquin

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Brussels Airport Company, Brussels, Belgium (Aviation) Service Manager, August 2015 – September 2017

I was hired to stabilize and lead the continued development of the Microsoft Dynamics 2012 R2 enterprise resource planning

(ERP) solution. I managed a team of seven internal staff members, four consultants, and a Microsoft alliance partner. Additionally, I delivered Tier I ICT support for capacity management, performance monitoring, and other processes. Selected Contributions:

Successfully deployed the first significant update in 2015, which resolved over 500 software problems and issues. Modules included finance (G/L, fixed assets, procurement, billing, A/R, A/P) and HCM (recruitment, training, payroll, and compensation management, and a bespoke employee portal).

Stabilization efforts comprised the formation of a business ERP task force, the restructuring of the ERP team, a quarterly software release procedure with business testing, the selection of a strategic alliance with a third-party company, the establishment of a test organization, and monthly project updates and reports to the Chief Executive Officer and stakeholders.

The 2018-2020 project roadmap is currently in play.

I also selected and implemented Microsoft CRM 2016 for BAC’s business-to-business (B2B) customer relationship management (CRM) solution, including campaign management and integrating Microsoft Outlook.

I acted as scrum master in my domain, implementing the agile development method (SAFE) with sprint deliverables using Confluence and Jira tools.

Established and maintained new release management standards and procedures and developed new incident management procedures with Confluence, Jira, and Omnitracker. Standards and policies are all ITIL-based. Argenta, Antwerp, Belgium (Banking)

Project Manager, August 2013 – July 2015

Coordinated and managed the implementation of two projects, the Interest Calculator and the Proportional Transfer of Loyalty Bonus, supporting Interest Measures 2013 as established by the Belgian government. Selected Contributions:

Successfully delivered both projects within the deadline at the end of 2013.

I was selected as the project manager to relocate 300 staff members to the new Berchem location, including site renovation work, electricity, networking, security, and data communications.

I supported the Contact Center’s move to a new location in Berchem in 2014 by transferring the remaining financial teams, which totaled a relocation of over 500 staff members.

I led the upgrade of Windows XP to Windows 7 on all company ATMs in collaboration with Diebold and Wincor Nixdorf suppliers.

Served as the primary point of contact for the CAP project and added RRNs to the customer base.

I managed the FATCA - CDD Internet banking project for Argenta Netherlands.

Upgraded over 50 Ricoh printers and implemented company-wide Follow Me printing. I also upgraded the Easyform scan software.

I researched and analyzed printer usage in Argenta branches and offered improvement solutions. Additional Experience

Project Manager/Scrum Master (2013) • Fidea, Antwerp, Belgium (Implementation of MS Dynamics 2012 for finance dep.) Project Manager/Scrum Master (2012 – 2013) • Verizon Business, Brussels, Be / New Jersey, USA (Government IAM solution) Carl Rasquin

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Project Manager/Scrum Master (2008 – 2012) • Acerta HR Services, Leuven, Belgium (Payroll - Human Resources) Lead Business Analyst (2007) • Kyphon, Brussels, Belgium / Geneva, Switzerland (Healthcare) Lead Business Analyst (2006 – 2007) • Digipolis, Antwerp, Belgium (Fire and Rescue Services) Business Analyst Functional Analyst (2006) • Fortis Bank Belgium, Brussels, Belgium (Banking) Project Manager Business Analyst (2004 – 2005) • National Social Security Office, Brussels, Belgium (Government) Project Manager (2001 – 2004) • Hulp der Patroons, Gent Belgium (Payroll – Human Resources) Previous experience as

IT Director • Actel Direct, Brussels, Belgium (Direct Insurance) IT Manager • CB Direct, Brussels, Belgium / Apeldoorn, The Netherlands (Direct Insurance) Project Manager – Bus. An. • Paxus Systems Ltd, Brussels, Belgium / Lisbon, Portugal / Adelaide, Australia (Insurance SW) IT Team Lead • Ardico Burroughs (Arab Digital Computers) - Riyadh, Saudi-Arabia (Warehousing) Technical Proficiencies

Systems: Windows NT/AS 4.0, Windows 95/98/XP/Vista/7, Windows/2000, Windows/10, OS/400, UNIX Infrastructure: Knowledge of LAN and WAN Protocols, Switching and Routing Techniques, (IP) Telephony Components, Large Rollouts (Workstations and Servers), Call Center technology Databases: DB2, Microsoft Access; Microsoft SQL, Oracle (DBA, Forms, RPT, SQL, and PL/SQL) Networking: TCP/IP, Token-Ring, NT, VOIP

Languages: Java, VB, C, C++, DB2, Access; MS-SQL; several Oracle courses (DBA, Forms, RPT, SQL, PL/SQL),

.NET (Analysis and Testing) and HTML, Struts

BI Tools: Impromptu, PowerPlay (Cognos)

Testing & QA: Selenium, Bugzilla, Mantis, HP WinRunner, The Grinder, Test Manager, HP ALM Quality Center, TestRail, SonarQube, Azure DevOps

Project

Management:

PMW (Project Management Workbench), SuperProject +, Microsoft Project, CMMI 2, Prince2, PMBOK, Clarity, Open Workbench, Scrum, Agile Project Management, Azure DevOps Software tools Microsoft Office (Excel, Word, PowerPoint, Teams, OneNote, Access, Outlook, Visio, Skype, SharePoint), Mindjet MindManager, GIT, Bitbucket, Jenkins, Bamboo, Jira, Confluence, SonarQube, Workfront

ERP MS Dynamics 2012 – Oracle Cloud ERP

CRM MS CRM 2016 - HubSpot

Carl Rasquin

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Education and Credentials

Bachelor in Information Technology

Sint-Lodewijkinstituut, Antwerp, Belgium

Certifications

- Certified Scrum Master Six Sigma Global Institute (SSGI) Certification (credential.net) https://api.accredible.com/v1/frontend/credential_website_embed_image/certificate/25718917

- Project Management Professional (PMP®) https://www.youracclaim.com/badges/9409102d-8240-4d83-a6e0- 79e37ac5bd14

- Six Sigma Green Belt http://81cd1176253f3f59d435- ac22991740ab4ff17e21daf2ed577041.r77.cf1.rackcdn.com/Certificate/SixSigmaGreenBelt-CarlRasquin-822128.pdf Languages

- Dutch and French (mother tongue)

- English (fluent)

- Portuguese (fluent)

- German (good knowledge)

- Spanish (basic knowledge)

Professional Development

I have been the founder of Applied Computer Education and Software Services (ACESS BVBA) since 1987, situated in Belgium. The former focus was IBM-clone PC sales and software training, with the current direction being IT consultancy, project management, and web-based applications.

I represented a Bulgarian website development providing internet marketing solutions (ICYGEN). I worked with a Romanian multimedia company developing online tutorials for Macromedia products for various clients. Presented and attended several project management courses at the Development Centre, Sierksma Consulting, Hay Management, and Insead France.

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