Customer Service Representative
Resume:
Marticia Cunningham
Atlanta, GA *****
********.*@*****.***
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Jackson Hewitt Tax Service - Atlanta, GA
December 2018 to Present
• Assisted District Manager with team requests
• Conduct Interviews
• Handled all incoming and outgoing calls
• Set appointments for customers
• Review documents with clients
• Assisted district with marketing
Customer Service Representative (Remote)
Infi staffing - Atlanta, GA
April 2023 to October 2023
• Provide high-quality virtual customer support to an average of 55 clients per day, maintaining a first- contact resolution rate of 90%
• Consistently exceed monthly customer satisfaction goals, earning a 4.9/5 average customer feedback score
• Leveraged advanced troubleshooting skills to resolve complex technical issues, resulting in a 25% reduction in escalated cases
• Actively participated in process improvement initiatives, leading to a 15% increase in overall team productivity while working remotely
Front Desk Receptionist
Atlanta Marriott Marquis hotel - Atlanta, GA
May 2022 to August 2022
• Check guest in/out hotel
• Greet guest
• Collect payments from guest
• Take orders
• Email authorization forms
Extended Stay Hotel
July 2018 to December 2018
• Provide clean room service to patrons before and during check-in
• Maintain cleanliness of lobby and restroom areas
• Various janitorial duties
Customer service
Target
July 2017 to June 2018
• Open and close cash drawer count
• Flex roles between departments
• Greet customer upon entrance
McDonald's
April 2015 to October 2016
• Greet customers, handle orders from the front end
• Maintain and handle money
• Make sure front end is clean and stocked with all supplies thats needed Education
McNair High School
2016
Skills
• Call Center
• Customer Support
• Customer Service
• Communication Skills
• Microsoft Word
• Computer Operation
• Microsoft Powerpoint
• Customer service
• Front desk
• Cash handling
• Marketing
• English
• Typing
• Data entry
• Interviewing
• Microsoft Office
• Research
• Microsoft Excel
• Phone etiquette
• Communication skills
• Sales
• Organizational skills
• Inside sales
• Microsoft Outlook
• Analysis skills
Certifications and Licenses
Driver's License
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