Customer Service Representative

Raven Little

205-***-**** *********@*****.***

Profile Summary

Talented Case Manager adept at handling caseloads without sacrificing quality of care. Operates in high pressure environments while recommending best resources and courses of action to benefit needs of client.

Education

BA PSYCHOLOGY STILLMAN COLLEGE

Skills & Abilities

MANAGEMENT

SALES

COMMUNICATION

LEADERSHIP

Experience

CUSTOMER SERVICE REPRESENTATIVE CORAL INTUSTRIES 07/2023-03/2024

·Respond promptly to customer inquiries and communicate with customers through various channels.

·Acknowledging and resolving customer complaints.

·Maintain knowledge of company products to answer customer questions.

·Process orders, forms, applications, and requests.

·Maintain records of customer interactions, transactions, comments, and complaints.

·Communicate and coordinating with colleagues as necessary.

CUSTOMER SERVICE REPRESENTATIVE DOLLAR GENERAL 02/2023-06/2023

·Open and close the store every day.

·Fill in for the store manager when necessary.

·Assist in plan-o-gram implementation and maintenance.

·Assist customers by locating merchandise.

·Greet customers as they enter the store.

·Maintain register countertops and bags; implement register countertop plan-o-grams.

·Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.

·Collect payment from customer and make change.

CUSTOMER SERVICE REPRESENTATIVE CONCENTRIX 02/2022-04/2022

·Assist customers with downloading the Intuit software so they could prepare taxes.

·Provide excellent customer service to customers via phone, email, and chat.

·Respond to customer inquiries in a timely manner, providing accurate information and solutions.

·Troubleshoot customer issues and provide technical support as needed.

·Follow up with customers to ensure their satisfaction with the resolution of their issue.

·Maintain detailed records of customer interactions and transactions.

CUSTOMER SERVICE COORDINATOR STEM CONSULTING SERVICES 03/2020-CURRENT

·Resolved concerns with products or services to help with retention and drive sales.

·Maintained accurate and current customer account data with manual forms processing and digital information updates.

·Devised and deployed successful approaches to retain customers and boost brand loyalty.

·Set benchmarks for customer service employees and monitored progress against targets.

·Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.

·Reviewed submitted documents to check compliance and enforce recordkeeping policies.

·Coordinated logistics for customer orders.

·Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.

PRODUCTION WORKER MERCEDES BENZ 01/2020-03/2020

·Followed outlined specifications to implement assembly plans.

·Sampled and tested final products to check conformance with production tolerances.

·Performed hand-finishing of final products after assembling component parts for items.

·Boxed, labeled and transported items to support assembly operations.

·Assisted quality assurance by inspecting items and removing defective parts.

·Inspected and tested components, assemblies and power tools for proper functionality.

·Used established assembly instructions to complete jobs quickly, accurately and with zero errors.

·Removed rough spots to enhance parts alignment and improve finishes.

·Conducted quality assurance inspections on finished components and identified issues.

CASE MANAGER INDIAN RIVERS MENTAL HEALTH 07/2018-12/2019

·Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.

·Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.

·Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.

·Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.

·Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.

·Worked in tandem with university leaders and health officials to foster positive student experiences and promote opportunities that enabled students to consider mental health field as career option.

·Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.

·Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.

·Observed and monitored client behavior and responses to treatment.

·Applied array of different methodologies to assist patients with therapy.

·Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

·Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.

·Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.

·Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.

GROUP COORDINATOR ASSISTANT CARING DAYS 03/2016-11/2016

·Maintained and updated departmental files, various project files and other individual filing systems monthly.

·Developed monthly schedules and assignments for volunteer staff.

·Worked with senior case managers to coordinate team development activities and trainings.

·Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.

·Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.

·Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

·Supported group in making positive behavior choices and took disciplinary measures when appropriate.

CASHIER DICK’S SPORTING GOODS 10/2015-12/2015

·Helped customers complete purchases, locate items and join reward programs.

·Restocked and organized merchandise in front lanes.

·Reviewed weekly sales ads and monitored price changes.

·Mentored new team members on POS system operation, customer service strategies and sales goals.

·Worked closely with shift manager to solve problems and handle customer concerns.

·Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

·Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

·Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

·Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

·Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

·Performed cash, card and check transactions to complete customer purchases.

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