Customer support, Customer service, Law Enforcement

Sean Richard Rogers

**** * ***** ****** **, Austin, TX 78702

Mobile: 512-***-****

Email: *********@*****.***

Education:

Federal Law Enforcement Training Center (FLETC) June 2017 Brunswick, Georgia • Federal Law Enforcement Commission

High School Diploma Los Banos High School Los Banos, California

Work Experience:

Eight Eleven Group / Brooksource

Information Technology Specialist

- Conducted user support for Providence Medical Facilities. Performed hardware and software setup, service and maintenance for users and hardware.

- Providence Hospital Doctors Office/ Nurses Station/ Operating Rooms/ Emergency Rooms/ Consultation Rooms software mirroring of all high use programs for required software upgrades. Transferred and Quality Assured all software/ programs/ documents and personal folders were properly installed and mirrored correctly to upgraded hardware.

- Performed hardware upgrade integration systems for over 3,000 computers and 4,000 users.

- Provided direct support to all Providence Medical staff for I.T help tickets and service requests.

- Direct support in helping set up hardware, software, diagnosing connectivity issues and data access problems. Helped users to access shared drives and devices.

During my previous role at Brooksource as a contractor for Providence Medical, I served as an Information Technology Specialist with a primary responsibility of upgrading computers. This involved conducting comprehensive walkthroughs of all departments to determine which devices required replacement, carefully documenting the required hardware and software add-ons for each device. Upon receiving the PCs, I efficiently imaged them with the appropriate operating system and seamlessly integrated them into the domain. Additionally, I ensured a smooth transition by meticulously transferring all user documents to the new PCs and installing all necessary programs. Furthermore, I physically installed the PCs, upgraded peripherals and cables to meet newer standards, and implemented effective cable management practices. To ensure quality, I thoroughly tested each PC with the caregiver and provided ongoing support to address any issues that arose after installation.

Spokane County Juvenile Detention Center

Juvenile Correction Officer

- Responsible for the transportation of Juveniles to Detention Hearings and court orders.

- Directly responsible for up to 40 Detained Juveniles.

- Ensured the overall Safety, Security, and Welfare of all Juveniles, Staff, and Volunteers including all Juvenile pharmaceuticals were handled properly per Federal, State, and Agency guidelines.

- Managed all Juvenile requests and issues were properly handled, documented, and addressed accordingly in a timely manner.

- Monitored and Operated all Spokane County programs, software, and hardware.

- Ensured all programs were up to date and functioning correctly, and made sure all software was up to date and working correctly.

- Conducted daily checks that all hardware was up to date and functioning correctly for Law Enforcement Officers.

Department of Corrections

Lead Corrections Technician

- Directly responsible for Day-to-Day operations for an 80 Man Work Release Program, Located Downtown Spokane, Washington.

- Supervised 2 Correction Technicians daily and apx 100 Washington State Department of Corrections Inmates.

- Ensured the overall safety, security, and welfare of staff, inmates, visitors, volunteers, and the surrounding community.

- Handled all inmates pharmaceuticals were managed properly per Federal, State, and Agency guidelines.

- Monitored and Operated all Washington State Department of Correction programs, software, and hardware.

- Ensured all programs were up to date and functioning correctly. Ensured all software and hardware were up to date and working correctly for day to day operations for Correction Officers and staff.

Department of Defense

Federal Law Enforcement Officer

- Graduated / Conmission: Federal Law Enforcement Training Center -Commissioned Federal Law Enforcement Officer (2017).

- Federal Police Officer for the Department of Defense. Law Enforcement duties included: Ensure all Federal and State laws are followed by all civilian personnel, contractors, and Military personnel. Conducts daily patrols and random anti-terrorism measures "RAMS". Made arrests as needed, conducted vehicle patrols, handled classified, sensitive and top-secret documents. Daily encounters with the public and facility workers ensuring all rules and regulations were followed and enforced per agency requirements. Issued Defense Data Base Identification Cards "DBIDS". Conducted random vehicle inspections, personnel checks, package checks, mail checks, and handles any Law Enforcement issues that arise at facility according to agency policies.

- CPR and First Aid Certification.

Spokane Valley Veterans Center

Administration Manager

- Helped Active Duty Military Members register for all benefits.

- Helped Veterans to ensure that they were getting a proper care and treatment.

- Completed and Led required Veteran and staff administrative training.

- Led policy and regulations training for a team of 10 employees.

- Administrative Manager to a team of 10 employees to help ensure Veterans were receiving the correct care and benefits they are entitled through the Veteran’s administration.

Oregon Tile Marble

Warehouse Manager

- Managed Warehouse, Shipping and Receiving Program. Including the operation of forklift and conducted safety training.

- Lead of a team of 2 warehouse employees.

- Operated heavy and small equipment.

- Helped Clients to pick out the correct product for their projects.

- Performed a Forklift Operator-Certification.

Personal Home/Investment Broker

Real Estate Broker - Manager

- Managed 20 different Maintenance and Cleaning Vendors, Managed 112 properties and any requests from clients. Administrative Manager for 112 properties with zero discrepancies. Followed all Department of Justice and Washington State Tenant/Owner Rules and Regulations.

- Washington Real Estate License “2011”

- D.O.J Commercial and Residential training

United States Navy

USS Nimitz CVN 68

Information Technician Computer Specialist/Security Manager/Admin Manager/Weapons Manager/Financial Manager.

- Administrative Manager and Legal Support Supervisor for 25 Airmen on board the USS NIMITZ CVN 68 Air Department. Directly responsible for all legal, Secret, Top Secret, and Classified information/Documents. Followed a strict Military issued guidelines and met all

deadlines in a timely manner for over 300 military personnel. Held all Administrative and Legal training for a 25 Soldier Department.

- Manager of San Diego County Outdoor “Comrel” Community Relations projects to ensure upkeep of grounds, facilities, and staff members.

- Led Security training, led weapons training, and was directly responsible for the security of Rear Admiral Blake (USN).

- 4 Years COMREL “Military Community Relations”.

- Supervisor biology, weeds, overgrowth, water preservation, wood gathering, fence building, out house building, fish and wildlife preservation, horse rising, multi-variety vegetation growth program, mountain biking and hiking leader.

- Handled Top Secret and Secret information daily.

- Maintained all Classified documents and Administrative correspondence.

- Forklift and heavy equipment operator with zero safety issues.

- Expert Marksman Award.

- Received 30 Navy awards for expert Administrative skills and Information Technology.

Job Related Training:

Information Technology Support “Hardware-Software”

Microsoft Office / Microsoft Excel

Hardware / Printer setup for existing and new users

Web Browsers and functionality

Troubleshooting

Data Entry, Editing, Filing

Law Enforcement Report Writing

Emergency Vehicle Operations Course-Certified

Federal/Civilian Active Shooter Course-Certified

Federal/Civilian Tactical Course/Weapons Handling-Certified

Expert Marksman through Navy and Civilian training (5.56, 308, 45acp, 9mm, 12/20 gauge, shotgun, 38. special, 50 cal)

Expert Certified in Heavy and Small Equipment Operations

Department of Justice Commercial and Residential Certifications

Handled Federal/State/City/Local Top Secret and Secret information

Windows Operating System Expert Certified-2011

Mac Operating System Expert Certified-2011

10 years Quality Assurance training with inspections and reports

Excellent problem solver through Military/Civilian education and training.

I am certain that with my Education, Military, and Civilian background, I will be a great asset to your team! I will constantly strive for the success of Myself, the Team and the Mission!

Respectfully,

Sean Richard Rogers

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