Customer Service High Volume

BE

BETH EVERSON

********@********.*** 1-815-***-**** Wyanet, IL 61379

Hardworking [Job Title] with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy [Job Title] skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Price memorization

Service prioritization

Dining customer service

Dining crew workflow optimization

Big Apple Family Restaurant Princeton,

IL

Server

05/2018 - 04/2023

Provided exceptional service to high volume of daily customers. Greeted customers, answered questions and recommended specials to increase profits.

Displayed enthusiasm and knowledge about restaurant's menu and products.

Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Becks Princeton, IL

Cashier

04/2017 - 04/2018

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information. Collected payments and provided accurate change.

Delivered high level of customer service to patrons using active listening and engagement skills.

Walmart distribution Sterling, IL

Receiving Unloader

10/2016 - 02/2017

Used bobcats, lift trucks and front-end loaders to move heavy items. Followed company safety protocols and procedures, helping to reduce workplace injuries [Number]%.

Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.

Handled packages safely while unloading and transporting. Loaded and unloaded packages from loading dock to trucks. Big Apple Family Restaurant Princeton,

IL

Head Server

10/1994 - 05/2016

Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction. Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Welcomed guests with personable attitude and brought beverage orders Summary

Skills

Experience

while reviewing menu options.

Calculated charges, issued table checks and collected payments from customers.

Prepared salads, appetizers and garnishes to assist kitchen staff. Trained new servers on menu items and restaurant standards. Served high volume of tables at once and simultaneously supervised serving staff.

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Completed opening and closing checklists to ensure smooth restaurant operations.

Delivered high-quality service and quick beverage service to promote customer satisfaction.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Provided exceptional service to high volume of daily customers. Southeastern Academy Kissimmee, FL

Diploma in Travel And Tourism

03/1991

Food handlers license expires 2025

Education and Training

Certifications

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