Customer Service Data Entry
Resume:
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND
TRAINING
CHANTESE
FERRON
****************@*****.***
Dallas, TX 75231
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
• Call Documentation
• CRM Software
• Multitasking and Prioritization
• Calm and Professional Under Pressure
• Customer Data Confidentiality
• De-escalation Techniques
• Transaction Processing
• Verbal and Written Communication
• Efficient and Detail-Oriented
• Issue and Complaint Resolution
• Data Entry
• Customer Service
CUSTOMER SERVICE SPECIALIST 12/2020 to Current
Alorica - Remote
Documented customer correspondence in CRM to track requests, problems and solutions.
•
Mentored new employees on procedures and policies to maximize team performance.
•
• Set up and activated customer accounts.
• Troubleshot shortages and overages to support quality control efforts. CUSTOMER SERVICE REPRESENTATIVE 05/2016 to 12/2020 Teleperformance - Dallas, TX
• Improved customer service wait times to mitigate complaints.
• Consulted with customers to resolve service and billing issues. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
•
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
•
Demonstrated excellent communication skills in resolving product and consumer complaints.
•
SUPERVISOR 02/2014 to 05/2016
Tom Thumb Grocery - Shreveport, LA
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
•
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
•
• Delegated work to staff, setting priorities and goals.
• Reviewed completed work to verify consistency, quality and conformance. CASHIER TEAM LEAD 10/2010 to 02/2015
County Market - Shreveport, LA
Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
•
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
•
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
•
Helped customers find specific products, answered questions and offered product advice.
•
Woodlawn High School
High School Diploma
Contact this candidate