Customer Service Front End

NATASHA WHITAKER

● Staten Island, New York *****● 347-***-****● ******************@*****.***

SUMMARY

Customer service professional with experience in diverse environments, adept at delivering exceptional service and building strong customer relationships. Proven track record of resolving customer inquiries, issues, and complaints effectively and efficiently. Skilled in active listening, problem-solving, and conflict resolution techniques to ensure customer satisfaction.

EXPERIENCE

Target Dallas, Texas

Front End Leader February 2017 – October 2023

Welcomed guests as they approached the checkout area and provided friendly and helpful assistance throughout their shopping experience.

Processed transactions accurately and efficiently, including handling cash and providing change as needed.

Provided guidance, coaching, and support to ensure team members are performing their duties effectively.

Oversaw the day-to-day operations of the front-end area, including opening and closing procedures, ensuring checkout lanes are adequately staffed, and managing guest service operations.

Ensured exceptional customer service was always provided. Addressed any guest inquiries, concerns, or complaints promptly and professionally.

Monitored checkout lanes to ensure efficient and accurate transactions. Cracker Barrel Dallas, Texas

Retail Leader January 2013- February 2017

Assisted customers in selecting merchandise, providing product information, and answering questions about items.

Operated cash registers, processed transactions accurately, and handled cash, credit, and debit payments.

Maintained a clean and organized retail environment, including stocking shelves, arranging displays, and ensuring merchandise was properly labeled.

Monitored inventory levels, conducted regular inventory counts, and communicated with management regarding restocking needs.

Followed company policies and procedures regarding customer interactions, cash handling, and safety protocols.

Mc Donalds Dallas, Texas

Supervisor March 2011 – January 2013

Managed shift operations by overseeing the performance of crew members, ensuring adherence to company standards, and maintaining high levels of customer service.

Monitored food quality, portion control, and food safety procedures to uphold McDonald’s standards and compliance with health regulations.

Handled customer inquiries, concerns, and complaints promptly and professionally, resolving issues to ensure customer satisfaction.

Managed inventory levels, conducted regular inventory counts, and placed orders for supplies and ingredients as needed.

EDUCATION

Attain Lab Staten Island, New York

General Equivalency Diploma February 2024 – In Process SKILLS

Proficient in the use of computers

Strong work ethic

Exceptional customer service

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