Quality Control Front Desk

Lakebra Alexander

**** ***** **** *** ***

615-***-****,**********@******.***

Objective

Dependable and motivated professional seeking an opportunity to deliver excellent service to my customers

Experience

Adient- Murfreesboro, TN

Production line worker – July 2013- Present

Manually lifting car seats

Assembled seats

Quality inspection of parts

Built headrest and armrest

Disassembled and reassembled printers for service

Performed diagnostic testing, performed cosmetic repairs, and keyed completed repair work into database

Microtel Hotel- Shelbyville, TN

Front Desk check-in and check-out April 2017- February 2020

Performed all check-in and check- out task

Managed online and phone reservation

Inform customers about payment methods and verify their credit card data

Register guest collection necessary information

Welcome guest upon arrival and assign rooms

Provide information about our hotel available rooms rates

Respond to clients complaints in a timely manner and professional manner

Confirm group reservations and arrange personalized services For VIP customers

Upsell additional facilities and services

Maintain updated records of bookings

Answer inbound calls

Asurion -Nashville, TN

Quality Control Inspector/Trainer, November 2005 – February 2017

• Trained new employees on company policies and procedures

• Supervised a team of five employees

• Inspected cell phones after repair for quality control

• Packaged inspected phones for shipment, and completed repair forms

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