Customer Service Representative
Resume:
Anessa Thomas
Phoenix, AZ *****
*****************@*****.***
A challenging position that provides an opportunity for professional growth and utilization Of previous as well as present experience in a customer service environment. Work Experience
Behavioral Health Technician/ caregiver
Hacienda HealthCare - Phoenix, AZ
July 2023 to December 2023
Helping disabled clients with daily task, such as changing of clothes, hygiene,cooking, cleaning. Caregiver /BHT technician
The little foundation - Phoenix, AZ
October 2022 to June 2023
Caregiving for adults with behavioral health and autism. Cleaning, cooking, giving residence medication in timely matter, taking residence to doctors appointments and to run errands. Billing Assistant
Adelante Healthcare - Phoenix, AZ
October 2021 to May 2022
I was promoted to Billing assistant from Customer service representative within the same company, experience in this position was more of independent role which included, faxing, mailing out documents for patients, Microsoft and spreadsheet for Labcorp reports. Customer Service Representative
Adelante Healthcare - Phoenix, AZ
March 2021 to October 2021
Inbound calls to schedule doctors appointments for patients, sending IM to MA assistants in regards to patient concerns.
Self Employed
Self employed - Phoenix, AZ
March 2020 to March 2021
Caregiving for my grandma mother and some family members, daily task included cooking, cleaning. CSR- Escalations
Target/Rose International - Phoenix, AZ
August 2019 to January 2020
• Managed customer accounts
• Resolved customer issues
• Responded to inquiries and issues
• Collected and documented orders
• Worked in the inbound call center
Customer Service Representative
ADDECO TEMP AGENCY - Phoenix, AZ
February 2019 to May 2019
Answering incoming calls for Legal Bankruptcy notices. Customer Service Rep
Magellan Health
March 2016 to September 2016
Answering phones from customers, nurses and physicians regarding radiology procedures. Also verifying customers through the HIPPA policy. Customer Service Rep
State of Arizona/ DES CSS Call Center
July 2014 to December 2014
Answering calls from customers in reference to status on reported changes on their family assistance programs, such as Food stamps, Cash assistance and Medical. Utilize Federal and State agency policy and procedures. Customer Service Rep
Kelly Services - DES Call Center
December 2013 to July 2014
Answering calls from customers in reference to status on reported changes on their family assistance programs, such as Food stamps, Cash assistance and Medical. Utilize Federal and State agency policy and procedures. Seasonal worker/ stocker/picker
Amazon
October 2011 to February 2012
Picked items off shelves and packed for online orders. Any and all task directed during scheduled shift.
Education
High School Diploma
South Mountain High School
September 2006 to December 2009
Skills
• Tech Support
• Team Management
• HIPAA
• Help Desk
• Filing
• Clerical experience
• Medical Scheduling
• Hospitality
• Customer service
• Restaurant experience
• Clerical experience
• Medical terminology
• HIPAA
• Customer service
• Computer networking
• Salesforce
• Windows
• Behavioral health
• Applied behavior analysis
• Medical office experience
• English
Certifications and Licenses
CPR Certification
First Aid Certification
Driver's License
Additional Information
● Exceptional communication and interpersonal skills; can work with different range of personal characters.
● A self motivator; and born leader that effectively can handle major responsibilities on a continuous path of
Professional advancement.
● Equally effective working in self-managed projects and as a team player.
● Able to organize and manage all aspects of a complex project and thorough in handling details.
● Efficient in using online manuals to locate and interpret policy and procedures..
Contact this candidate