Product Quality Application Warranty Engineer

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Product Engineer Application Engineer Warranty/Quality Engineer

With over 15 years of experience spanning roles from Warranty/Quality Engineer to Product Technical Leader, I bring extensive expertise to the Product Engineer position. My background encompasses rigorous quality assurance practices, statistical analysis, and customer-centric problem-solving. As a Product Technical Leader, I orchestrated global engineering efforts ensuring product excellence across multiple continents. In previous roles, I led warranty analysis for major automotive clients, honing my ability to identify trends and implement cost-saving solutions. I'm excited about the opportunity to leverage my expertise and collaborate with your team to drive excellence in quality and performance. Areas of Expertise

· Product Development

· FMEA (Failure Mode &

Effects Analysis)

· Bills of Materials

Development

· Technical Problem-Solving

· Global Team Coordination

· Customer Interface

· Program Timing

Management

· 2D / 3D Drawing Change

Coordination

· Technical Communication

· Root Cause Analysis

· Cross-Functional

Collarboration

· Supplier Interface

· Risk Assessment

· DVP&R (Design Validation

Plan & Report)

· Component Integration

Accomplishments

· Typically capture at least $100K in yearly savings through skilled coordinating of country-specific activities; i.e., a manufacturing facility in Thailand, an R&D center in Japan, purchasing activities and a plant in Mexico, and a U.S.- based technical center.

· Recognized for instilling urgency in teams situated in the U.S., Thailand, Mexico, and Japan so they can meet pressure-sensitive deadlines when performing engineering, testing, designing, system integration, customer interface, and multiple production launches tasks.

· Eliminated the need to run multiple tests by teaming up with colleagues to brainstorm ways to communize / combine testing methodologies when responding to changes and revisions.

· Played an integral role in advancing the careers of several junior engineers and co-op students by role-modeling professionalism, poise, and integrity associated with this precision-level vocation (also delivered comparable results during Customer Lead Warranty Engineer role).

· Under Customer Lead Warranty Engineer role, continued to save a minimum of $50K per year by calculating financial liabilities and disputing claims impacting recalls and warranties..

· Under Warranty/Quality Engineer role, contributed towards department maintaining better-than-average quality directives year over year based on personal vow to quickly respond to customers and negotiate win / win outcomes with them.

Career Experience

Valeo Thermal Systems, Auburn Hills, MI

Since 2008 progressed within Valeo Thermal Systems via roles of warranty/quality engineer, customer lead warranty engineer and current position of product technical leader. Product Technical Leader for TCP (Compressors) 12/2014 - present

· Responsible for engineering, testing, designing, system integration, customer interface and launching in production multiple variable and fixed A/C compressor programs.

· Key customer interface for all technical issues.

· Develop, plan and execute DVP&Rs for all changes (i.e., P0 projects and P1/P10 projects).

· Key R&D support for resourcing new suppliers (risk level documents, laying out requirements, drawing updates, technical approval).

· Essential partner when collaborating with suppliers; familiar with a handful of relevant processes (e.g., castings) to "speak their language" and recommend viable solutions in the event that inconsistencies arise in pre-production, production, and post- production stages.

· Prepare and present the technical data for design reviews, incorporate development activities into designs, coordinate communication between design and test teams.

· Lead cost saving activities and coordinate efforts between Thailand, Japan, Mexico and USA.

· Responsible for component level DFMEA updates, system level DFMEA owner with task to get customer

· Responsible for customer and internal 2D/ 3D drawing changes (release using Team Center and PLM) Goran Stojanovski *****.****@*****.***

www.linkedin.com/in/stojanovski-g

Pontiac, MI, 248-***-****

Customer Lead Warranty Engineer (Regional) 01/2011 - 11/2014 Includes products in TCP (compressors), TCC (climate control) and TPT (Powertrain).

· Lead warranty engineer handling customer interface and reporting for Ford, Chrysler and GM.

· Lead activities related to calculating financial liabilities of recalls or warranties, analyzing historical product information and identifying trends to reduce costs and warranty claims.

· First level analysis of warranty returns at customer sites, triage part returns and ensure timely analysis and submission

· Manage timely closure of thorough QRQC, PDCA FTAs and submission into customer systems

· Expertise in customer systems management such as Ford's AWS system, Chrysler's PRAS system & GM’s Gart system

· Responsible for Ford Global cost sharing, using the Global Warranty Charge-back system. Warranty/Quality Engineer for TCP (Compressors) 01/2008 – 12/2010

· Key customer interface for Ford, Chrysler and GM relating to warranty and quality returns.

· Lead teams to root cause analysis of issues found in warranty and quality returns

· Provide support to the Resident Engineers, i.e. attend meetings in customer plant, organize sorting activities, and manage issue resolution documents per customer system (i.e. 8D’s, 6 Panel, PRTS, etc…)

· Support prototype and pre-product part readiness (dimension studies, statistical analysis, alerts)

· Support PPAP phases and document submissions for Ford Projects (i.e. VPP, Schedule A) Additional Experience

Progressed within Delphi Automotive Systems (Troy, MI) via roles of warranty engineer, reliability engineer, senior reliability engineer and of senior systems engineer. Products include latches, door modules, power sliding doors, power deck lids & power lift gates. Education

B.S. Mechanical Engineering

Oakland University, Rochester, MI

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