Customer Service Team Member
Resume:
Erma Bohart
CASPER WYOMING, *****
*********@*****.***
Dear hiring manager
I have 10-plus years of strong customer service including sales and varied customer service positions. I work well as a team member or well alone. You will find me energetic, creative, and innovative and I have a great work ethic. I meet new people and make friends easily.
I can adapt quickly to different situations, allowing me to handle customer’s problems quickly.
I know how to actively listen. In this skill one can gather more details to solve the customer's needs.
I am currently seeking a position where I can grow, with a prosperous company and I would like to hear from you. I am extremely interested.
Respectfully yours,
Erma Bohart.
Erma A. Bohart
Casper Wyo. 82601
*********@*****.***
PROFESSIONAL SKILLS
•10 plus years of customer service experience, • hospitality• sales •Global Information Technologies • Business Driven Information Systems •Office 365 basics • basic computer and customer relations • billing • scheduling • troubleshooting customer problems shipping & receiving • parts specialist.
EDUCATION
Casper College, Casper, Wyoming
Web Page design, currently attending.
Collins College, Tempe, Arizona
Associate’s degree in graphic arts (Oral Communication)
Yavapai College, Prescott, Arizona
Computer Basics and Office Suite
EXPERIENCE
Stellar Star Programing and Consulting, 216 Industrial Ave, Casper, Wyoming
Marketing, Data entry, software testing (internship) 2 months
O’Reilly Auto Parts, Yellowstone and CY AVE Casper, Wyoming
Parts delivery and parts specialist
Greeted the customer and confirm their needs, concerns, and resolve complaints.
Verify which part is needed, and added additional parts or fluids as needed.
Reviewed and verified needs, ensure continuation of services and collected money
Participated in inventory verification and control locate missing products
Whataburger, 4545 Violet Road, Corpus Christi, TX
Drive-up window Cashier, 3 Years
Greet the customer and confirm their order.
Promoted sale item or charity.
Collected cash and handed out the food order.
Stocked and upkeep the store.
Verizon Wireless, 802 N. Carancahua, Corpus Christi, TX
A.P.A.C. Contract Customer Service, 2.5 Years
Received inbound calls from customers and strived for one-call resolution.
Promoted current sales or upgrades.
Assisted with accounting errors, or credits if needed.
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