Customer Serviice

Jody L. Hunter-Deno

**** ****** ****** **** # *** Brea CA 92823

714-***-**** / ********.****@*****.***

Objective

Dedicated and results-driven customer service professional with a proven track record of delivering exceptional support. Seeking a position where I can utilize my communication skills and problem-solving abilities to contribute to customer satisfaction and organizational success. Employment History

Disneyland Resort, Anaheim, CA 2011 - Present

Attractions hostess / Training Tool Developer / Vacation Planner / Facilities Dispatch

• Responsible for greeting guests, loading and unloading attraction(s), operating attraction systems, delivering narrations of varying lengths, providing audience control, and guest safety.

• Maintain “Training Guide” and validate to facilitate communication between the organization and the cast. Participated in assembly of documents prior to delivery. Deliver and retrieve Operating Guides and related documents throughout the resort. Works under direction of Corporate “Global Documentation” Administrator.

• Vacation Planner Hostess: provides exceptional Guest Service while customizing ticket options that are right for guests based on individual needs. Responsible for achieving monthly sales goals and accountable for maintaining minimum sales. Works with a high-tech, computerized ticket system offering guests tickets from a menu of over 128 different ticket configurations. Extensive experience pertaining to cash handling, credit cards, vouchers, will call and travelers checks. Responsible for balancing a personal fund (money) and held accountable to over/short guidelines. Strong organizational skills.

• Handles calls requesting for maintenance support related to facility services and attraction/ride systems, Coordinate follow-up/repair actions, monitor various facilities related systems (AMCS, AFA, OMC, MAXIMO & APEX), Data entry for job orders. Prepare daily report for management review.

• Trainer with Lead Responsibilities for Special Events. Tomorrowland Attractions Working Lead. JLR Insurance Services, Orange, CA 2007 – 2009 & 2012-2013 Broker Assistant/Administrative Coordinator

• Provideded support for Health Benefit Producer by delivering superior service to underwriting partners by achieving and maintaining time service standards, supporting the organization’s growth, profit and retention goals. Reviewed, evaluated and categorized incoming documents by verifying information for accuracy and appropriateness.

• Entered and retrieved information of varying complexity using appropriate computer system applications to update records, process insurance applications and obtain information for others.

• Responded effectively to internal and external requests for information and competently prepared documents, policy information and files for additional handling by other associates or for distributing to outside contacts.

• Demonstrated open and positive behavior in support of operations’ goals of improved workflow processes and efficiencies.

• Assisted with Open Enrollment activities.

Ashland Distribution, Santa Ana, CA 2006 – 2007

Customer Service Representative

• Managed, prioritized multiple tasks simultaneously while providing accurate information to incoming customer orders and product knowledge requests.

• Processed customer orders/changes/returns according to established department policies and procedures.

• Worked closely with the credit department to audit and resolve disputed credit items.

• Provided timely feedback to company management regarding customer service challenges or concerns.

• Provided conflict resolution with customers.

• Documented patterns and queries that may indicate a larger problem with the product or service. Education

Sonora High School, La Habra CA Graduated Class of 1989 REFERENCES PROVIDED BY REQUEST

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