Bilingual Career Transitioning Professional

AMIE FUWA

Washington, DC · 202-***-****

****.****@*****.*** · https:/www.linkedin.com/in/amie-fuwa-902a63a2 ·

ACTIVE SECRET Clearance Holder

Dedicated and bilingual mid-career professional, showcasing a proven track record in administrative management, analytical expertise, and expert instruction and facilitation. Proficient in navigating fast-paced environments, ensuring optimal team support for both peers and senior leadership. Adept at learning and leveraging new technologies to enhance organizational efficiency. Known for meticulous organization and attention to detail, enabling the successful management of multiple projects concurrently. Demonstrates strong communication skills, with the ability to write clearly and concisely in both English and Spanish. Eager to broaden expertise in program management, foreign language services, analytical skills, and contribute to the field of mental health services.

EXPERIENCE

08/2019 – PRESENT

BALLET INSTRUCTOR, College park community center

Expert instructor and facilitator of curriculum designed to enhance social skills, provide a safe space for expressing creativity, and practice the day-to-day skills learned in daycare/school environments. Develop comprehensive materials and microlearning units for in-person instruction of over 100 adults per year. Research, incorporate, and advise on using new methods in the classroom to help participants enhance their leadership and interpersonal effectiveness.

02/2023 – PRESENT

ADMISSIONS AND ENROLLMENT SPECILAIST I, DOS global language center, llc.

Administer routine and non-routine program support for the Office of the Registrar within the U.S. Department of State’s Foreign Service Institute. Manage communication channels for timely student contact and enrollment. Provide comprehensive customer service, advising on educational opportunities. Maintain the Student Information System platform with accuracy and adhere to policies. Independently handle complex student concerns and mentor new staff to provide timely responses tailored to meet specific needs of Bureaus, components, and offices across the world.

02/2021 – 09/2022

ADMINISTRATIVE MANAGEMENT SPECIALIST, DOD Dynamo Technologies

Prepared briefs, position papers, and replies to government inquiries. Supported day-to-day administrative functions for executive staff. Coordinated interagency events and reviewed/redacted sensitive information. Completed program management entry-level reports and participated in program management training.

01/2020 – 01/2021

OFFICE MANAGEMENT SPECIALIST, DOD Dynamo Technologies

Provided expertise in overseeing and coordinating diverse administrative functions within a hybrid office environment. Proven ability in managing supplies, coordinating services, handling communication, organizing events, maintaining records, and supervising staff. Introduction into internal management responsibilities and duties within Dynamo Technologies.

04/2019 – 01/2020

MANAGEMENT ANALYST II, DOJ-DHS CGI Federal

Provided management consultant-level recommendations using Microsoft Office products. Engaged in special studies, conducted cost-versus-benefit analysis projects. Reviewed incoming mail, performed quality assurance, and served as an alternate for Mission Support Training Specialist. Analyzed evaluation data, managed classified and unclassified information, and developed recommendations for multiple Microsoft Office products annually, utilizing industry evaluation practices and relevant data analytics to justify recommendations.

12/2018 – 04/2019

LEAD OFFICE MANAGEMENT SPECIALIST, DOS The Tolliver Group

Executed high-level administrative and time management functions for executive leadership. Using knowledge of learning assessments and training evaluation, trained and coached new-hire Administrative Assistants II & III and performed event coordination duties. Coordinate, facilitate, and teach courses and programs to colleagues to improve organizational effectiveness.

12/2016 – 12/2018

(DUAL ROLE) EXECUTIVE ASSISTANT AND PASSPORT SUPPORT ANALYST III, DOS CGI Federal

Performed advanced administrative and time management functions (TATEL), organized events, and offered training support for executive leadership and team members. Contributed to I.T. services through ticket creation, entry-level troubleshooting, and resolution development. Delivered outstanding customer service, including language translation, to passport applicants, visitors, and other customers. Maintained administrative oversight over communication deadlines, quality assurance, internal and external communication, and managed classified information to ensure policies achieved Department of State program goals.

05/2016 – 12/2016

(DUAL ROLE) EXECUTIVE ASSISTANT AND PASSPORT SUPPORT ANALYST I, DOS Allied Government Solutions

Identified and communicated crucial oversight in office policies, procedures, and processes to the Assistant Director, thus preventing the Department from facing a fraud, waste, and abuse scenario. Managed Passport applications, ensuring accurate data entry into the Department of State system and addressing various applicant concerns. Collaborated with the National Passport Information Center (NPIC) to resolve cases and conducted thorough research using diverse sources. Oversaw undeliverable Passports, Quality Control processes, and prepared manuals in alignment with organizational policies. Developed training documents for staff, addressing issues and suggesting improvements based on analysis of charges, complaints, or allegation, thus preventing loss of productivity and services to customers during staff shortages and maintained proper management of classified and unclassified information.

ADDITIONAL EXPERIENCES

Supported DC's youth as an intern at the Department of Employment Services in 2016.

Assisted with dispatching and broadcasting calls at the University of the District of Columbia,

from 2011-2013.

Program Coordination Aide at Capital Partners for Education, planning and executing student and

mentor events from 2006-2009.

EDUCATION

DECEMBER 2013

B.A. IN CRIMINAL JUSTICE, University of the district of columbia

Participated in programs including the UDC Dance Team, Student Representative for the UDC Judicial Panel and Student Panel Member for the UDC Anti-Bullying Task Force of 2010

DECEMBER 2022

A.S. IN BUSINESS ADMINISTRATION, uNIVERSITY OF THE dISTRICT OF cOLUMBIA

SKILLS

Native Spanish Speaker/Translator

Problem-Solving and Analytical Skills

Training and Development

Collaboration and Communication

Analytical and Research Skills

Attention to Detail and Process Improvements

ACTIVITIES

Ballet Instructor for the College Park Community Center since August 2019. The curriculum was created to enhance social skills, provide a safe space for expressing creativity, and practice the day-to-day skills learned in daycare/school environments. An experienced Mental Health Specialist for MindRight Health. The mission supports and provides mental health services for students between the ages of 13-21. Currently working towards providing certified resources and services for the mental health community. Volunteer Event Coordinator, Translator and Wine Tour Ambassador

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