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Project Management Process Improvement

Park Ridge, IL
June 06, 2024

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Timothy Rickter

Park Ridge, IL *****



Oversaw Agile project management using Jira to customize software at Infor. Employed Azure DevOps (ADO) in a Scrum framework at Northern Trust to segregate PROD and Non-Prod environments. Developed HR workflows, user stories, and backlog on the ServiceNow platform.

Experience managing multiple projects simultaneously, applications, integrations, entity divestitures, compliance, marketing, infrastructure, business analysis, and process improvement. Strong background in areas of project & portfolio management, consulting, SAAS, SDLC, HCM, PPM tools, M&A, AWS, Cloud migrations, data privacy, reporting, security, risk management, ServiceNow, Azure, and PMO.

Infor SaaS migrations into the cloud for more than forty-five clients, implementing Call Center/Sales business improvements through CRM. Implementing process improvement, application migration, security and relating work experiences for effective change management and successful project implementations while creating enthusiasm by marketing milestones.

Cultivated exceptional working relationships with executives, demonstrated adept team-building skills, and fostered positive connections with customers and vendors, earning recognition from management for my collaborative my teams efforts.

Effective in stressful situations and a cohesive team player with strong analytical, problem solving, contract negotiation, scope management, organizational change management, Waterfall/Agile/Scrum/Azure, and interpersonal skills.

Life Science/Biopharma multiple system implementation and global due diligence platform with experience at J&J, Eli Lilly, and Walgreens.

Proven track record implementing process improvement, application migration, database reconfiguration, connections to 3rd parties and relating work experiences for effective change management and successful project implementations while creating enthusiasm by marketing milestones.

Preformed data SaaS migrations into the cloud for more than forty-five clients, while implementing new applications.

Extensive use of Microsoft Teams to collaborate on rapid deployments of Application/Infrastructure projects. Use of SharePoint, Google Docs, Clarity, ServiceNow, SmartSheets, MS Project, OneDrive, and Teams to automate reporting and dashboards. Contracted with Walgreens & Eli Lily & BCBS and J&J.

Financial analysis, capital & expense, dashboard reporting, ROI, milestone reporting, analytics, utilization tracking and KPI’s.


St. Norbert College, DePere, WI

Bachelor of Business Administration, Minor in Economics

Member of Omicron Delta Epsilon (Economic Honor Society)

George Washington University, Washington D.C. 2010 - 2015

Advanced Studies in Project Management

Certifications/ Training

Share Point Automation Training

Azure ADO Scrum Training

PMP certification Training

Leadership Development Training

Oracle Navigation Training

Cisco ICM Training, Team Build/ Team Sell/ Team Deliver Training

Professional Experience

Novolex Jan 2024 – Current

Sr. Project Manager -Contractor

Refreshing the global organizations Fortinet firewalls, Juniper switches, and Juniper wireless devices to nearly 100 locations. In the latest position, adeptly managed budgetary allocations, tracked expenditures, and automated detailed reports for both internal and external labor, as well as equipment costs. Oversaw revisions to ensure alignment with project objectives and financial targets. Additionally, implemented robust inventory tracking automation and monitored capital depreciation by location, contributing to improved resource management and financial transparency within the organization. Executed a Warehouse buildout Project while migrating Plants to Microsoft Teams Voice.

HAVI Mar 2023 – Jul 2023

Sr. Project Manager -Contractor

Established and deployed formal HR policies around the provisioning and deprovisioning of accounts throughout the global HAVI network. My team used ServiceNow to standardize the employee technical onboarding and offboarding processes with integration and automation to Azure Active Directory as part of ISO remediation. Drove project visibility with key stakeholders by producing program KPI reporting.

Managed the efforts to reduce and right size the global Microsoft Azure Improvement and Saving Project. Partner with the portfolio of efforts: architecture & resiliency, support processes & advisory notifications, and cost savings. Created automated reporting and collected data to prioritize the thousands of maintenance/ status and improvement tasks/initiatives.

CDK Global, Hoffman Estates IL Jan 2022 – Dec 2022

Sr. Project Manager -Contractor

Facilitating the divestiture of operations and network LAN/WAN/WLAN for the closure of satellite data centers and migration of systems to central data centers.

Focused on all technology, applications, and infrastructure separation while maintaining system availability

Managed infrastructure, cloud, network, End User, and business application separation.

Modernizing Infrastructure by migration to the Cloud of more than five thousand VM devises running applications. Upgraded the largest Clients to new hardware to increase processing and add capacity. Facilitated projects with Offshore, Clients, Platform Team’s with flawless execution and accuracy while updating the CMDB.

Northern Trust, Chicago IL Oct 2020 – Mar 2022

Sr. Project Manager -Contractor

Orchestrated the seamless migration of over 6000 VM devices to a Private Cloud infrastructure. Strategically planned, communicated, and executed global migration events, collaborating closely with vendors, application owners, and platform teams.

Led the Network Lifecycle Hardware replacement initiative, overseeing the global replacement of end-of-life Cisco hardware. Managed project timelines, resources, and vendor coordination to ensure smooth hardware transitions.

Spearheaded the Cyber Resiliency Security initiative, successfully implementing a highly secure Tertiary Air Gapped Data Vault (Cohesity). This innovative solution met federal requirements, entailing the meticulous setup of a fortified environment.

Skillfully facilitated the separation of PROD and Non-PROD databases, utilizing Azure ADO stories within a scrum methodology. Managed cross-functional collaboration with DB and vendor teams, guiding the discovery process and meticulously planning resource allocation for task execution.

Walgreens, Deerfield, IL Jan 2019 - Mar 2020

Sr. Project Manager/Program Manager

Led and executed an 83-million-dollar infrastructure replacement project spanning 8000 Walgreens locations. Managed seamless nightly deliveries, conversions of servers, switches, firewalls, and testing, while coordinating equipment logistics and returns (Waterfall methodology).

Successfully delivered a comprehensive Global Hotline and Investigation Case Management System. Orchestrated the migration of applications from Compliance, Data Privacy, Employee Relations, and Asset Protection onto the NAVEX EthicsPoint Platform, establishing connections with third-party collection partners and incident reporting to law enforcement (Waterfall to Agile).

Managed the WHC 360 initiative, forging strategic partnerships with third parties to enhance patients’ access to healthcare. Automated application processes for streamlined data intake and matching, enabling targeted marketing through digital channels.

Spearheaded the delivery of Network Security for compliance, including a critical MFA for PCI Compliance Project. Over 300 infrastructure devices were updated within the Network, with the project's most significant milestones achieved in the final 60 days, garnering recognition from the CIO.

Oversaw the end-to-end implementation of a global application platform for Due Diligence, Risk, and Gifts & Hospitality, empowering the Anti-Bribery/Anti-Corruption Group's and employee data privacy efforts.

Infor, Chicago, IL Aug 2015 - Nov 2018

ICS Certified Project Manager

Facilitated the implementation and integration of CRM to Infor clients. Using high preforming onshore and offshore subject matter experts, the team effectively deployed and modified CRM systems for many of North America’s largest organizations.

Managed projects utilizing AWS for the implementation of Saas for CRM, MRM, and Interactive Advisor for more than forty clients.

Project managing the configuration, setup, product/ brand launch, and enhancement requests (Jira) of a single/multi-tenant integration to various ERPs, and applications to solve business issues while improving efficiency.

Marketing, branding, new product launch, and campaign management for multiple marketing initiatives.

Maintained scope, schedule, quality, risk & change management, SDLC, for multiple simultaneous projects, while executing sales improvement projects including compensation/ performance metrics & management.

Prepared, facilitated, communicated weekly project status and Steering Committee meetings.

Resource planning, forecasting and allocation for on and offshore resources.

Selected as a One Infor Hero and a founding member of the Employee Engagement Committee.

ADP, Elk Grove, IL Jun 2008 - Aug 2015

Project Manager/Program Manager

Managed the implementation of HCM systems to some of the largest clients that ADP serves.

Executed complex implementations for Time, Benefits, HR, Payroll, Total Compensation, sales performance, succession, commission/ compensation management, WGPS, GL and Cobra.

Integrated Vantage HCM and EV5 products with Canada, WFN, and Pay Specialist.

Scope management with effective delivery within the Statement of Work.

Worked with Sales to scope, contract negotiations, and the cost of new business.

Bank of America, Chicago, IL Nov 2007 - Mar 2008

Project Manager/Project Lead

Managed multiple projects dealt with infrastructure, applications, system data.

Project managed the applications system data integration of Bank of America with LaSalle Bank.

Converted multiple systems of record by defining elements, mappings, and data migration.

Worked with the banks common customers and determined the risks and exposure on the interim bridge as well migrating data for Basel history.

Executed within the organization Six Sigma Framework.

Inovis, Alpharetta, GA Jul 2007 - Nov 2007

Project Consultant/ Project Manager

Managed projects for the implementation of Oracle’s Business Intelligence Analytics

Defined and implemented the reporting business requirements of Oracle’s 10g BI product

Worked with Sales and Support on reporting to manage the business during a Siebel 7.8 CRM implementation

Fidelity FSI, Raleigh, NC/ Merrimack, NH Oct 2006 - Jun 2007

Project Manager

Acted as a strategic change agent that assisted Fidelity with their global HR and Payroll system implementation

Created a methodology to documented existing processes and create the future state enhancement

Facilitated change workshops for the best practice solution with SME’s and business owners

Implemented and communicated a knowledge base for the sharing and exchange of best practices

The change was communicated by facilitating and distributing the process maps and documentation that was created as future state best practice

These new process maps became the baseline for next generation enhancements

Provided “Go Live” Systems support

Facilitated the creation of system workarounds that filled in development shortfalls

Worked with Operations and Finance to resolve 140 deferred development change controls Project Voyager Operational Readiness: Ensured a flawless conversion from an Operations Environment off the current HRMS platform to the new HRA global platform

Facilitated the capture and documentation of current & future state processes while building efficiency, best practices, and performing a gap analysis

Assisted with the formalization of a hierarchy of processes, and their relationship to product and systems, that encapsulated the entire HR & Payroll function

Mapped processes to interfaces, workgroups, reports, and operational effectiveness metrics

Eli Lilly, Chicago, IL Apr 2005 - Sep 2006

Project Manager

Managed and coordinated teams that enhanced system management capabilities for this large Pharmaceutical Company

Determined business issues, identified requirements, and implemented enhancements

Tim’s team was responsible for the configuration, testing and deployment of system upgrades, patches, and functionality improvements for multiple clients

Amdocs, Downers Grove, IL May 2004 - Mar 2005

Project Manager

Led the CRM implementation for the organization’s largest account

Coordinated deliverables, resources, and system rollout of more than 7000 users

Successfully deployed the latest release of Amdocs CRM as part of a strategic initiative to help enhance the customer experience for more than 15 million subscribers

This was the first integration with Clarify CRM and the Amdocs billing database

There was a considerable customization that was coordinated between the CRM development in San Jose, India, and Israel development teams

All enhancements were tested on-site thought four distinct environments

Consulting Manager

Managed and mentored 12 technical consultants on a variety of projects worldwide

Promoted and procured additional bonuses for 25% of the team

Exelon Corporation, Chicago, IL Jun 2003 - Apr 2004

Project Manager

Led, coordinated, and project managed the replacement of information technology infrastructure in Nuclear Power Plants for Exelon Corporation

Granted Nuclear Security Clearance

Ernst & Young, Chicago, IL Oct 2000 - May 2003

Project Delivery Manager

Directed teams in the Life Cycle Delivery of Siebel Call Center CRM for J&J

Completed Strategy and Solution Design and Definition Phases for one of the world’s largest CRM implementations at Johnson & Johnson

Guided the business owners through strategy process definition, design, and implementation

Integrated CTI and email functionality into a universal queue

My team documented each facilitated session and work products to create a new E-Pharma methodology that was rolled out to the CRM practice

Executed a Marketing Analytics Proof of Concept for a major carrier

Developed a campaign, using existing data that doubled their traditional in-house marketing response

Created a business plan that transformed a product business into a service organization

Business Plan included new services, financial modeling, acquisition strategy, human resources strategy, technology, and process reengineering

Plan was approved and is being implemented, including the addition of 100 new employees

Arthur Andersen, Chicago, IL Jun 1998 - Sep 2000

Project Manager

Directed the Customer Management Business Consulting Practice to assist clients in effectively managing the people, process, technology, strategy, and organizational issues that support the company’s customer interface

Developed a vision and strategy for customer service and nation-wide telephone support for a large U.S. Government Agency (Health and Human Services)

As part of this public sector project project, implemented performance measurements, quality call monitoring, call routing standardization and improvements, as well as the education and training of more than 77 call centers managers

Implemented a contact center technology design solution for an international manufacturer of beauty products

Consolidated 10 autonomous divisions under new corporate headquarters with consistent customer service direction

Supervised the call center technology selection and implementation for a PBX, voicemail, local and long-distance service, and voice/data cabling

Facilitated hiring and training of new Customer Service Representatives

Developed reporting processes and performance measurements targets

Designed and implemented a quality assurance monitoring program

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