Program Management It Governance

R. PAIGE SMITH, SR SQE - PMP

Senior Executive Business and IT Strategy Consultant:

Global IT Governance and Programs Mgm’t (EPMO – PMO) - Software QA and Test Eng. Leader

Washington, DC 202. 556. 8428 *.*****.*****@*****.*** www.linkedin.com/in/rpaigesmithsr

Senior business and IT transformational leader with demonstrated success in: Global IT Governance Infrastructure Development - Enterprise Programs - Project Management (EPMO / PMO) Development - Software QA / Test Engineering Management - Full Software Development Life-Cycle Administrative Programs Management Leadership

Technology and Business Consulting Group, LLC, Washington, DC 2013 – Present

As the Senior EPMO – PMO Management Consultant, I provide Strategic Governance and EPMO Executive Leadership support to C-Level IT and Business Organizations, developing enterprise-wide business process and IT delivery improvement optimizations, leveraging Agile and other IT Programs Development / Management methodologies to deliver tangible, enterprise-wide Governance Program implementations resulting in significant cost benefits and resource optimizations throughout client organizations.

I Develop and implement Enterprise IT and Business Governance and Program Management solutions within client organizations, leveraging Agile, Waterfall, and other delivery methodologies to drive strategy and develop policy relating to successful enterprise-wide business and IT programs governance, while improving delivery quality of business and IT systems development programs. Additionally, I:

Develop Strategic, Enterprise-Wide IT Governance, EPMO – PMO and Software Quality Engineering organizations from the ground up for several industry leading business and government organizations, implementing Agile Program Portfolio Management (PPM) repeatable program management disciplines and automated PPM/PMO Dashboard reporting capabilities for multiple clients resulting in optimizing C-Level comprehension of critical programs status, while also effectively reducing program management delivery costs by up to 40%.

Developed the EPMO - PMO Centers of Excellence Service Delivery Organization for the Washington Suburban Sanitary Commission, Whirlpool Corporation, US Dept. of Energy, Bank of America, and other Fortune ranked and Gov’t. IT and Business organizations.

Developed and implemented comprehensive data retention practices that emphasized effective data retention policies and consistent Data Mgm’t. framework modeling leveraging industry best practices.

Developed strategic Information Technology Governance functions emphasizing “Data Lake” repository development, enabling effective management and continuous process improvements of the data disposition and retention processes.

US Dept. of Energy – E.I.A., Washington, DC 2020 – 2021 (Client)

United States of America Department of Energy – Energy Information Administration (EIA).

Sr. Business Programs Management Governance Consultant – Governance Process Management

Sr. Business Processes Consulting Partner accountable for developing and implementing the Enterprise Business Process Improvement (EBPI) Enterprise Governance function specific to the U.S. Dept. of Energy - EIA Product Development and Management in support of internal EIA Business Portfolio’s and other related governance activities.

Developed the Enterprise Business Process Improvement program (EBPI) Product Development Governance Process Model, commencing with developing the EBPI: Problem Statement – Business Case – Executive Charter – Program Management Strategic and Detailed Management Plans, along with creating EBPI Program presentations, developing program cost estimates and other program deliverable milestones required to implement the enterprise-wide EBPI Program solutions function.

Coca Cola Beverages Florida, LLC (CCBF) – Tampa, FL 2018 - 2020 (Client)

As TBCG, LLC’s Chief Governance Officer I performed as the Client Account Management Partner and Executive Management Consultant for CCBF’s PMO, Information Technology and Business Programs Development organizations. As the Executive Management PMO Consultant, I provided EPMO – PMO leadership and staffing support to internal Prog. Dir’s. within CCBF’s IT and Bus. Mgm’t. Portfolios.

Provided senior-level Agile Project Management training and PMO staffing support resources in support of multiple CCBF IT Projects.

As a Sr. Consultant to CCBFs IT PMO Director, I developed the PMO Center of Excellence with specific emphasis on enabling more effective management control mechanisms throughout the Software\Program Development Life Cycle.

I designed Process-specific enhancements within the PMO Center of Excellence resulting in improved oversight and management of delivery costs, schedules, and consistent resource management optimizations for field operations programs.

Washington Suburban Sanitary Commission (WSS) – Laurel, MD 2017 – 2018 (Client)

Hired as an Executive EPMO Governance Consultant. Named acting Chief Governance Officer tasked with assisting WSSC’s Chief Information Officer and Executive Business Team Leaders in developing the Enterprise Program Management Office (Business and I.T.) Developed the Enterprise Governance and Program Management Centers of Excellence, resulting in the creation of a clear, executable automated program delivery Agile methodology model that effectively resulted in enterprise-wide reductions in program delivery costs, along with a more effective project-to-project utilization of internal IT and Business team resources.

I developed and lead the EPMO \ IT Governance function, commencing with an internal audit against active programs to ensure effective PMO Programs Reporting capabilities were in place, (PPM), as well as ensure financial alignment and reporting capabilities existed with tangible traceability to CIO – CEO organizational goals, objectives, and directives.

As an Executive Governance-EPMO Consultant, I served in the capacity of the acting Chief Governance Officer. In this capacity, I led an exhaustive PPM proof of concept tools evaluations, ultimately adopting Service Now’s PPM module for use throughout the enterprise, where additionally, I developed internal budget processes and analysis capabilities, including automated programs budget tracking, resource planning and management, and EPMO - PMO programs activity analyses and reporting capabilities.

NAZCA Network – Philadelphia, PA 2013 - 2017 (Client)

As the Executive Leader responsible for Enterprise Governance - PMO functional delivery support within the office of the CIO, I developed the Enterprise Governance and Program Management Center of Excellence resulting in the creation of a clear, repeatable, automated program delivery methodology model that effectively resulted in reductions in IT programs delivery costs.

Executive team member overseeing strategic partnership development with industry leading digital media and print content development organizations in both digital television and radio programming, spearheading partnerships between NAZCA and recognizable global digital media and print media broadcasting organizations.

Managed key technology resources required for business operations, including technology infrastructure and media web-development personnel, performing performance reviews and creating professional development plans for technology-focused team members.

Partnered with the Philadelphia Tribune News Publication to create TRIBTV, a digital broadcast media platform, performing as the inaugural News Anchor for the TRIBTV News Brand.

Howard University Enterprise Technology Services – Washington, DC 2011 - 2012

Executive leader accountable for developing the Strategic IT Governance Organization. Developed enterprise-wide business process and IT delivery optimizations, delivering tangible cost benefits throughout the University. Established an enterprise-wide data governance framework emphasizing data quality and sensitive data securitization protection strategic improvements.

Developed new wireless technology architecture along with state of the art conferencing capabilities (H/W and S/W) enabling Howard University’s School of Divinity to achieve superior National Conference Hosting capabilities.

Revamped the Howard University Computer Lab through partnership with Apple, leveraging Apple technology throughout the iLab with state of the art desktops and laptops, along with a redesigned network topology that increased internet access capabilities throughout the iLab, as well as throughout multiple on-campus centralized study facilities.

Created the Technology Working Group (TWG), a collaborative Technology and Business Governance Partnership supporting a multi-collaborative, Washington, DC area University PMO Centers of Excellence.

Implemented PMI/PMBOK inspired IT Governance – Agile PMO programs management methodology, resulting in the establishment of repeatable IT and Business Governance processes, improved program management and effective programs management cost controls.

Whirlpool Corporation – Benton Harbor, MI 2009 - 2012

Strategic Executive Leader for the Global Business Solutions Go-To Market and CRM Organizations. I Implemented $100M+ global programs throughout US, Mexico, Canada, Latin America, EMEA, India, and APAC regions. As the Senior Director for Whirlpool's IT Go-To-Market and CRM Portfolio's, I led multi-national teams in the implementation of several global CRM solutions, (Seibel and SAP), as well as the global WebSphere Commerce Implementation. (Latin America - USA - Canada - EMEA). Additionally, I led the network infrastructure topology redesign and implementation throughout Whirlpool factories in EMEA.

Implemented the Global WebSphere Commerce program in EMEA, North America, and Asia, at a 50% program delivery cost savings to the business, resulting in 35% online revenue growth.

Implemented North American Call Center upgrade (Seibel) improving operations and reporting effectiveness, while saving the business over $1,200.000 annual operating costs.

Implemented a global Asset Management program in partnership with Lenovo, effectively refreshing all end-user desktop and personal device (cellular) assets every 36 months, at a program delivery cost savings of 25% of budget.

Implemented SAP European Call Center upgrade improving operations and reporting effectiveness throughout EMEA operations.

CIGNA Corporation – Philadelphia, PA 2005 - 2006

Implemented Software QA Life Cycle methodology, emphasizing software tools and test automation as a significant Apps. Dev. Cost management strategy, redeveloping the “QA” Org, from an ad-hoc, administrative, manual testing organization, into a high-performing tech. focused “Quality Engineering” organization, emphasizing development tools and automated testing.

Decreased organizational operating budget by 25% within 3 months through Implementing Quality Center Automated Testing increasing delivery performance by 30%.

COMCAST Corporation – Philadelphia, PA 2004 - 2005

Implemented the SQLC Life Cycle Quality Engineering Management Methodology and adoption of Quality Center Automated Testing Tools . emphasizing software tools automation as significant Apps. Dev. cost savings management strategy.

Decreased organizational operating budget by 25% within 3 months through Implementing Quality Center Automated Testing tools, increasing delivery performance by 30% as a result of implementing Auto Test Eng. services.

Bank of America – Wilmington, DE 1996 - 2004

Developed the Software Quality Engineering Organization from the ground up, directing day-to-day operations for the Information Technology Quality Engineering \ Assurance and Project Management PMO organization.

Directed IT audit compliance \ responsiveness activities in response to banking industry regulatory concerns driven by GAO and other government- initiated controls, leveraging ISO 9003 / ISO 17799, with additional compliance techniques influenced by the Information Systems Audit and Control Association (ISACA)’s Code of Ethics and other industry standards governing IT practices within the financial services industry.

Partnered with the Software Engineering Institute (SEI) Consulting Organization at Carnegie Mellon University to ultimately champion our pursuit of achieving our CMMI Level 3 rating. Initial exposure and training on the benefits of Agile program management practices ultimately utilized within our Distributed Technologies Development Organization.

Executive Information Technology - Business Consultant: EPMO – PMO Governance / SQE Leader

STRATEGIC IT CONSULTING FINANCIAL SERVICES DEFENSE CONTRACTS IT SUPPORT CONSUMER PRODUCTS GROUPS FEDERAL / MUNICIPAL GOV’T IT SUPPORT

Career History

Reporting to EIA Executive Leadership

Reporting to the CI0 and the CCBF Ownership Team

EXECUTIVE IT and BUSINESS EPMO- PMO CONSULTANT (TBCG, LLC)

Reporting to the CIO, CEO, and all “C” Level Business Leaders

Reporting to the CEO

Reporting to the CIO

Bachelor of Science (BA) Management Information Systems Temple University, Philadelphia, PA

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