Customer Service High School

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NATALIE ROBINSON

******.*******@******.*** 870-***-**** Modesto, CA 95350

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional

interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

* Order Accuracy

* Safe Food Handling

* Guest Relations Management

* Customer Service

* Sales expertise

Experience

Echo Water Systems Fresno

LC Lead

03/2024 - 05/2024

Sobrro CA

Shift Lead

10/2023 - 01/2024

Rebel time out Highland, AR

Waitress

01/2023 - 04/2023

Red Mule Highland, AR

Manager

05/2019 - 04/2023

Kidspiration too Melbourne, AR

Daycare Teacher

06/2018 - 05/2019

Education and Training

Pershing High School Fresno

High School Diploma

* Payment Processing

* Ordering Procedures

* Cash Handling

¢ High-volume dining

* Order Management

Recommended process improvements to enhance operational

safety and efficiency.

Coordinated the development of project plans with engineering

team members in order to meet targeted timelines for completion

of projects.

Managed multiple concurrent projects related to process

improvement initiatives while staying within budget constraints.

Informed customers of delayed food items and offered estimated

times to fill orders.

Facilitated daily team meetings to discuss promotions, issues,

service standards and team collaboration.

Analyzed financial statements to assess operational efficiency.

Greeted customers, answered questions and recommended

specials to increase profits.

Communicated with kitchen staff to stay updated on item

availability and customer wait times.

Handled food safely and kept spaces clean to protect customers

from foodborne illness and maintain proper sanitation.

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer

problems to uphold quality service.

Trained employees on additional job positions to maintain

coverage of roles.

Assigned tasks to associates to fit skill levels and maximize team

performance.

Taught children foundational skills in colors, shapes and letters.

Supervised circle time, free play, outside play, and learning and

developmental activities.

Communicated with children's parents and guardians about daily

activities, behaviors and problems.

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