Customer Service Human Resources

Philip M. Corhan

*** **** ********** **** *** D**1

Email: *******@*******.*** Phone: 646-***-****

Objective:

Experienced professional seeking a position to leverage expertise in business, sales, customer service & food / beverage consulting, with a focus on driving operational efficiency and profitability and customer service

Education:

Serv Safe Instructor Certification,

HVAC Adjuster Certification, [

Enabling Leadership for Performance Instructor Certification,

Kingsborough Community College,

Edward R. Murrow High School,

US Navy

Key Skills:

Marketing

Customer Service

Sales

Employee Retention

Project Management

Budget Planning

Human Resources Training

Sensitivity Training

Inventory Control and Restructuring

Cost Reduction

Hospitality Training

Experience:

Owner Operator, Corhan Consulting Corp LLC

January 2015 - Present

Operated and maintained Fulton Supply Hardware Company.

Expanded the company from one store to five stores

Instituted a Special Order / Valet service for all stores

Conducted budget reviews and restructuring, resulting in improved financial performance.

Implemented labor reduction strategies while maintaining high employee retention rates.

Introduced P.A.C.E. (Profitability, Accountability, Customer Experience, and Employee Engagement) initiatives to drive overall business growth.

Provided hospitality training to staff members, enhancing customer satisfaction.

Successfully reduced inventory levels, leading to cost savings.

Expanded a hardware company from one to five locations in NYC within four years and implemented an online ordering system, resulting in a 40% increase in profits.

Director of Operations, GRK Fresh Greek

January 2015 - 2020

Led operations for a start-up company specializing in fresh Greek food in a Quick Service Restaurant (QSR) environment.

Oversaw the expansion of the company from one to four locations in NYC, three locations in D.C., and a franchise in Dubai within five years.

Developed comprehensive crew member and management training manuals.

Managed menu implementation and received the Golden Apple Award for all locations.

Collaborated with opening teams to design and launch new locations.

Director of Operations, City Barn Group

2009 - 2015

Managed operations for a start-up company comprising six underground kitchens throughout NYC.

Oversaw separate production lines for multiple restaurants in each location, with a focus on delivery service.

Led teams ranging from 20 to 50 members at each location.

Regional Manager, TGI Fridays

May 2008 - 2019

Started as a General Manager and progressed to Regional Manager within two years.

Served as a menu item test store, Center of Excellence store, and Management in Training (MIT) training store.

Received "GM of the Year" award two years consecutively.

General Manager, Juniors Cheesecake

2000 - 2008

Managed flagship store in Brooklyn, increasing profitability by 23%.

Co-created Junior's mail order system and assisted in the design and establishment of a secondary bakery kitchen.

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