Customer Service Fort Myers
Resume:
Ira Stone
Customer Service Supervisor
Fort Myers, FL 33913
*******@*****.***
Business entrepreneur and hospitality executive looking to parlay customer service and expertise into a part time position. Proven record of outstanding customer service and knowledge of restaurant and hotel/operations to assist with increase profit margin. A cumulative reputation for excellence and for giving back to the community through civic and business leadership involvement. Work Experience
Customer Service Supervisor
Pointe Estero Beach Resort - Fort Myers Beach, FL
2014 to 2018
Managed front desk operations; oversaw condominium owner's reservation and usage time
● Collaborated with housekeeping and maintenance managers, to ?
● Enhance guest experience by establishing bike rental programing and creating dining guide.
● Coordinated annual donations of furniture and bedding to animal shelters
● Recipient of four customer service award from Fort Myers Chamber of Commerce. Manager
HMS Host - Fort Myers, FL
2011 to 2014
Manager: The Great American Bagel Bakery, Starbucks, Quiznos Sub Sandwich Restaurant, and Nathan's Famous Hot Dogs
● Ranked #1 regionally in sales and unit inspection
● Streamlined payroll system and decreased spending by 10%
● Established and implemented weekly review meetings with team members, resulting in increased check average and significant decrease in voids
● Awarded 6 customer service awards
Manager
Chili's Grill and Bar - Fort Myers, FL
2008 to 2011
Number one in sales at RSW under tenure
● Established as the corporate training location
● Only unit in region to score 98% and above during monthly unit inspections Associate Manager
Applebee's - Bonita Springs, FL
2006 to 2008
Hired as floor manager due to proven customer service qualifications
● Oversee all aspects of food and beverage for front of the house operation
● Prepared and monitored weekly schedules for server, bartender, host(ess), expos and curbside staff.
● Completed various aspects of restaurant operations as needed (i.e. food prep, payroll, purchasing)
● Obtained and/or surpassed budgeted revenues resulting in bonus dollars awarded to management Owner / Operator
Village Coal Tower Restaurant - Pittsford, NY
1986 to 2005
Comprehensive responsibility for the strategic direction and day-to-day management of this popular family-style restaurant located alongside the historic NYS Erie Canal in the upscale community of Pittsford, NY. In recent years, the Town of Pittsford has played host to the 1995 International Ryder Cup, the 2003 U.S. PGA Championship, Wegman's LPGA Invitational, and various other prominent events. Host numerous business functions and contribute regularly to civic and charitable events.
● Purchased an existing restaurant and transformed it into a must-visit de facto "town landmark"
● Implemented fundamental improvements in operations, internal control, and image
● Established food and labor cost standards per shift/per item and increased operational efficiency
● Created new positions including that of Kitchen Supervisor and Dining Room Supervisors
● Developed a rigorous, hands-on training program for all employees in all facets of the operation
● Earned a reputation for having long-term key employee retention rates (12-14 years of service)
● Generated repeat business from local patrons; expanded target market to include "destination diners"
● Established and implemented weekly review meetings with team members, resulting in increased check average and significant decrease in voids
● Awarded 6 customer service awards
Education
Associate
Skills
• Owner, manager restaurant 25 years, manager corporate level 8 years (10+ years)
• inventory
• Operations
• Scheduling
• Training
• Payroll
• Hospitality
• Shuttle driving
• Driving
• Customer service
• Van driver
Certifications and Licenses
Passenger Endorsement
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