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Customer Service Call Center

Huntington, WV, 25701
June 06, 2024

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Angela James

606-***-**** Huntington, WV 25701


To obtain a full-time position where I can be an asset to the company, along with gaining knowledge

of day-to- day work.


« Management/supervision « Customer Relationship Management

« Dependable « Customer Support

« Goal-Oriented « Inbound Phone Calls

« Fast paced working « Customer Service

« Performance Improvement « Call Center Customer Service

« Productivity Standards « Calm Disposition

¢ Quality Assurance Controls « Customer Communications

« Process Updates « Call Controlling

« Employee Motivation « Answering Questions

« Performance Updates « Money Management

« Staff Training + Team Management

« Document Management « Data Management

« Employee Development « Timesheet Management

« Verbal And Written Communication


Supervisor, GC Services, January 2018-March 2024

Huntington, WV

+ De-escalating calls

+ Assisting customers with complaints when asking for a supervisor

« Assisting the agents and educated how to assist the customer

« Taking in bound calls in a call center

Manager, McDonald’s, January 1991-August 2003

Huntington, WV

* Manage funds and the safe along with the over all shift

« Mange all employees

¢ Overlook the shift


High School Diploma

Chesapeake, Chesapeake, OH May 1983

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