Customer Service Call Center
Resume:
Angela James
606-***-**** ************@*****.*** Huntington, WV 25701
SUMMARY
To obtain a full-time position where I can be an asset to the company, along with gaining knowledge
of day-to- day work.
SKILLS
« Management/supervision « Customer Relationship Management
« Dependable « Customer Support
« Goal-Oriented « Inbound Phone Calls
« Fast paced working « Customer Service
« Performance Improvement « Call Center Customer Service
« Productivity Standards « Calm Disposition
¢ Quality Assurance Controls « Customer Communications
« Process Updates « Call Controlling
« Employee Motivation « Answering Questions
« Performance Updates « Money Management
« Staff Training + Team Management
« Document Management « Data Management
« Employee Development « Timesheet Management
« Verbal And Written Communication
EXPERIENCE
Supervisor, GC Services, January 2018-March 2024
Huntington, WV
+ De-escalating calls
+ Assisting customers with complaints when asking for a supervisor
« Assisting the agents and educated how to assist the customer
« Taking in bound calls in a call center
Manager, McDonald’s, January 1991-August 2003
Huntington, WV
* Manage funds and the safe along with the over all shift
« Mange all employees
¢ Overlook the shift
EDUCATION AND TRAINING
High School Diploma
Chesapeake, Chesapeake, OH May 1983
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