Customer Service Fort Lauderdale
Resume:
LATRICE E. RACHEL
**** ** **** ******, **** Lauderdale, Fl 33311
**************@*****.***
PROFESSIONAL SUMMARY:
Knowledgeable Customer Service Clerk skilled in high-volume electronic document review. Detail-oriented and focused on providing exemplary customer service to customers while managing multiple tasks and competing priorities. Excellent communication skills and experience with Word, Excel, and database software. Driven forward with experience communicating with clients to answer questions and support needs. Quality-driven when listening carefully to questions, researching correct answers, and transferring or escalating calls requiring high-level responses from other departments or supervisors. Talented at documenting detailed caller interactions to record for tracking and smooth future communication.
SKILLS:
Problem resolution Customer service
Member account management Client communication
EXPERIENCE:
Customer Service Representative GMS Apr 2018 - Feb 2020 Fort Lauderdale, Fl Routed inquiries or escalated calls outside the area of expertise to the appropriate department or employee.
Built strong knowledge of product lines to assist customers in selecting products meeting highly personal needs.
Assisted associates with problem resolutions.
Responded to questions and followed up on customer interactions. Customer Service Specialist Broadman
Associates
Jun 2015 - Feb 2018 Pompano Beach, Fl
Managed inbound and outbound calls to respond to inquiries and resolve concerns. Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Responded to questions and followed up on customer interactions. Customer Service Representative-IQOR Nov 2021-Aug 2022 Fort Lauderdale, Fl Answering technical support inquiries via incoming calls, chat, or email. Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching, and resolving customer issues. Performs other duties as assigned. Civil Court Secretary-Remx Aug 2022- Present Fort Lauderdale, Fl Performs clerical duties utilizing knowledge of court system procedures, established law, policies, guidelines, statue, administrative orders, and timelines. EDUCATION:
Elementary Education
Florida Memorial College
High School Diploma: Required Dillard High
School
Aug 1996
Miami, Fl
Jun 1992
Fort Lauderdale, Fl
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