Data Entry Customer Service

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

SHAVONNA LOVE

* * * * * 11623

S t l o v e 0 5 0 3 8 4@gmail.c om

* * * * * ams s t, Gary, I N 4 6 4 0 2

Positive and upbeat sales professional able to connect with customers, maintain documentation and exceed quotas. Maintain solid revenue streams by keeping open lines of communication with established and potential customers. Prospect for new business continuously while capitalizing on emerging sales opportunities.

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Data Entry Service orientation Negotiations

Cash flow management Multitasking Critical thinking Pawnbroker

EzPawn, Harvey, Illinois, Sep 2017 - Jul 2020

Assisted management team in determining value of incoming and outgoing merchandise. Advised customers on location, selection, price, and use of products available in store. Established essential rapport with customers to promote future account sales, and negotiated appropriate sales and loan prices.

Negotiated item values and strategically priced merchandise. Counted cash and reconciled charge sales and cash receipts to verify accuracy of transactions. Inspected and purchased valuable merchandise and issues loans to individuals using tangible property as collateral.

Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.

Answered customers' questions about products, prices, and availability. Shift Lead

Cashland, Merriville, Indiana, Feb 2016 - Mar 2017 Monitored employee performance and proactively corrected problems impacting team results. Delivered prompt, courteous customer experiences through skilled leadership of shift team. Kept environment clean and safe for personnel and guests. Completed daily and monthly paperwork covering shift operations. Resolved problems involving shift personnel and outside parties. Assessed team performance to encourage productivity. Oversaw employee training and staff management tasks. Kept all paperwork current and compliant with internal standards and legal requirements. Maximized employee performance with effective training and close mentoring. Customer Service Representative

PLS Loan Store, Gary, IN, Jan 2014 - Jan 2016

Handled customer inquiries, billing questions, payments, and service requests. Followed up with customers to offer additional support and check resolution satisfaction. Documented, researched, and resolved customer service issues. Encouraged sales through promotions and special offers to customers. Delivered fast and friendly service regarding questions and service complaints. Answered numerous inbound calls each day to handle various concerns, set appointments, and EDUCATION

close payday loans.

Anticipated needs and resolved problems to keep customers happy. Sold products to customers during routine service calls using strong cross-selling abilities. Completed inquiries and followed up with customers to share findings and offer solutions. GED

Lake Ridge Adult Education, Gary, IN, Jan 2001

Contact this candidate