Customer Service Delivery Driver

SHONDA BELL

**** *** ************ **** #**** Shreveport, LA 71107

318-***-**** ************@*****.***

PROFESSIONAL PROFILE

Perceptive, hard-working, and detail-oriented professional backed by administrative support experience and customer service skills. Able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follow policies, procedures, and guidelines to assure consistent quality. Maintain and ensure patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List / Honor Roll.

Communication Platforms – Zoom and Google Meet.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 55 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Commercial College Diploma – Data Processing, 1989

WORK EXPERIENCE

Door Dash – Shreveport, LA 05/2023 – Present

Delivery Driver

Deliver high quality, in-person customer service as an independent food delivery driver.

Ensure timely delivery to build brand loyalty, process payments, and follow procedures.

Work independently in a minimally structured environment.

Remain flexible, calm under pressure, and dependable.

Stay-at-Home Parent – Shreveport, LA 11/2012 – Present

Homemaker

Invest in providing a stable environment for the family.

Provide care, discipline, and nurturing.

Show strong leadership skills and manage budget.

Becca’s Steak & Seafood – Shreveport, LA 12/2011 – 10/2012

Server / Customer Service

Took and entered orders accurately using Point of Sale (POS) computer system.

Stayed familiar with menu items, advised patrons of specials, and answered questions.

Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register.

Worked as a team to meet and exceed guest expectations.

ADDITIONAL EXPERIENCE

Stay-at-Home Parent – Shreveport, LA Homemaker 10/2005 – 11/2011

Diamond Shamrock – Shreveport, LA Cashier / Customer Service 07/2004 – 09/2005

Stay-at-Home Parent – Shreveport, LA Homemaker 04/2003 – 06/2004

Courtyard by Marriott – Shreveport, LA Server / Customer Service 08/2001 – 03/2003

Stay-at-Home Parent – Shreveport, LA Homemaker 08/2000 – 07/2001

Tesei Petroleum – Madera, CA Administrative Assistant / Secretary 03/2000 – 07/2000

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