Customer Service Machine Operator
Resume:
Richard Foster
**** ****** ***** *****, *******, TN 38016
**********@*****.***
PROFESSIONAL SUMMARY
Certified Forklift and Machine Operator with 20 years of experience and a background in sourcing, organizing material load capabilities, site analysis, and general logistics. Skilled in operating heavy machinery to transport raw materials and finished goods within warehouses with the ability to perform preventive maintenance on industrial equipment to sustain warehouse operations. Strong leadership skills that enable the achievement of production goals, advance workplace safety initiatives, committed to customer satisfaction, and contribution to company success
KEY SKILLS
Leadership
Organizational Skills
Safety
Supervisory/Training
Team Development
Time Management
Written/Oral Communication
Conflict Management
Dependability
Mentoring
Critical Thinking
Customer Service
Work Experience
Helmitin June 2021 – Present
Shipping/Receiving Lead
Responsible for all inbound and outbound shipments; oversee the material receiving activities to ensure materials are what was ordered, correct quantities, and undamaged; verify all outgoing shipments are labeled and accurate; tracks, traces, and updates the status of all shipments from and to destination; negotiate the transportation cost with carriers; maintain a accurate log sheet of daily moves and filing system on all inbound and outbound shipments.
Manage the daily production schedule and shipping orders for the entire warehouse; inspect, weigh, wrap and stage all outbound shipments daily.
Responsible for creating all Bill of Lading’s (BOL) and arranging the delivery and pick up of all inbound and outbound shipments for the entire warehouse.
Oversee and track the shipping, receipt, processing, and storage of daily incoming and outgoing shipments; maintain detailed records to send to the main office daily.
Meticulously inspects all incoming shipments, BOL’s, packing slips and seals to ensure proper quantities are received and shipments arrive without damage.
Maintains inventory logs to ensure sufficient materials are available; effectively works with production and control regarding inventory and to ensure allocation of product for outbound shipments.
Collaborate and communicate with logistic technicians, customer service representatives, and service providers daily on the shipment and receipt of all products for the warehouse.
Maintains accurate files on all incoming and outgoing shipments, track all shipments from and to the destination, create shipping labels for all outgoing packages, and create end of day reports.
McKesson August 2017 – June 2021
Shipping/Cage and Vault Forklift Operator
Responsible for transferring heavy loads of raw materials and finished goods in factories, warehouses, and other various industrial settings; unload product from freight trucks into the warehouse; package and transport products to shipping facilities; store products based on categories and move products within the facility to maintain an organized and clean work environment.
Operated transport vehicles and auxiliary equipment including forklift, and cherry pickers throughout the warehouse daily to stock and store merchandise in the appropriate area.
Efficiently pulled and replenished orders for the cage and vault section daily to be prepared for outbound shipments.
Flawlessly unloaded inbound freight trucks and staged all loads for the receiving department to inspect and receive for stock.
Pulled and prepared product for shipment; ensured the exact number and correct product was packed, wrapped, loaded, and labeled per company procedure.
Precisely used RF scanning equipment to ensure accuracy of inventory and radio frequency equipment to communicate with departments to complete assigned product movement task.
Maintained all forklift equipment daily; performed preventive maintenance and pre-and post-inspections to ensure safe and proper operation of equipment.
Responsible for maintaining a clean work area; conducted operations that promoted safety and compliance with Occupational Safety and Health Administration (OSHA) and Material Safety Data Sheet (MSDS).
Johnston Controls May 2014 – August 2017
Core Machine Operator
Responsible for the daily operation and function of all machines within the facility; possessed the technical skills needed to operate all machinery with precision; adhered to all environmental and Occupational Safety and Health (OSHA) regulations; maintained a clean workplace to ensure the safety of all employees; met daily quotas and inspected all parts being shipped to production to ensure customer satisfaction.
Maintained the safe and efficient usage of all equipment, while adjusting settings to ensure accurate production of goods.
Conducted preventative maintenance on process line and resolved production problems efficiently to minimize down time of any equipment.
Responsible for moving all material ready to be transported and the removal/disposal of all material from each production line to ensure the safety of all employees.
Tracked the daily output of all product and ensured the day-to-day quota was met to maintain overall company success.
Conducted checks of the line to ensure the conveyor belt was clean of all debris to prevent it from jamming and the work area was clean and safe.
Inspected the quality of every part leaving the machine before going to production to ensure 100% customer satisfaction.
Completed daily reports on the number of quality products produced, number of defective products, and any machine defects.
Relevant Coursework and Certification:
Basic Lift Truck Safety Training Program (2023)
Shipping Hazardous Materials by Ground and Air Course (2022)
McKesson Corporation PIT Training Certificate (2021)
Licenses:
Tow Truck/Tugger
Reach Truck
Cherry Picker
Dock Stocker
Pallet Jack
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