Customer Service Inbound
Resume:
Mikala Portley
Dallas Texas
**********@*****.***
Four plus years in customer service while being skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency.
EDUCATION
Life School, Dallas Texas -High School Diploma
AWARDS
Resourceful Award, Honor Student Award.
EXPERIENCE
Twister Spirit Athletics, Desoto Texas -Volunteer Camp Supervisor
06/2014 - 09/2020
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism regarding cheer camp and services offered.
Keeping attendance and organization within the camp by showcasing the ability to be focused, patient and enthusiastic while also having an outgoing personality along with great communication skills.
PFSweb, Irving Texas- Customer Service (Remote)
10/2020-11/2022
Handled all inbound customer inquiries (telephone, fax, mail and web-based patient portal) and responds to customer requests with the highest level of customer quality possible.
Provides resolution to service requests when possible and refers the inquiry to the functional area if more extensive resolution is required.
Documents timely and accurately all contacts, issues, actions taken and results within the patient accounting system.
Transfers and escalates contacts, as appropriate based upon standard operating procedures.
Globe Life, Retention Specialist 12/2022-04/2024 (Remote)
Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits, answering questions regarding coverage, premium and other policy information
Composing business letters, communicating effectively through written and verbal communication, placing outbound calls to existing policyholders to collect delinquent premium payments.
Reselling the benefits of our policies and providing excellent customer service Using various sales techniques to help increase the retention of our policyholders.
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