Line Support Active Directory

Terry Keith David. BSc

Mobile: 079**-***-*** Email: *************@*******.***

Professional Statement:

I consider myself hard working, ambitious candidate, with a determination to succeed. I am able to build good working relationships with all levels of seniority, reliable, punctual and very presentable. I am self-motivated with a burning desire to learn at any opportunity, able to work as part of a team or equally well on my own initiative. I have 1st line to 3rd line support knowledge. I am now seeking a challenging role that will test my technical expertise and teach me new skills in an interesting and motivating environment.

The gap between RedStone to recent is because, I had a passing in my family and I had to leave the country for a number of months to get it all sorted out. I have taken on contracts roles until i find a full time position. I have worked with XP, Windows 7 and Windows 10

Technical Skills and Abilities:

•Troubleshooting hardware and software problems

•Installing and configuring the peripherals, components, and drivers

• Knowledge of printers

•Configuring and troubleshooting Desktops, Laptops, and Servers.

•Knowledge of hardware tools like servers, printers, VoIP networking and telecommunications devices

•Trading floor devices e.g. Bloomberg, Reuters, Fidessa

•Citrix XenApps, XenDesktop, XenServer

•Disaster Recovery Setups

•Installed and configured DHCP Client

•Documentation of all work done using Excel, Word and Visio

•Active Directory users and groups management

•Migrating user accounts from NT to Windows 2003 domains

•Remote Administration using terminal services VNC.

•Installing and configuring RAS (Remote access services) on Windows 2003

•BlackBerry installation and configuration

• 1st to 4th line support

•Server Builds 2008

•Software installations Win 7 & 10

•Microsoft Office 2007 – 2010

•Bloomberg troubleshooting and configuration

Career History:

Oct 2022 – Nov 2022 REDURN Investment Bank

Installing and configurating new laptops tablets and Desktops

Moves and changes

Working with Office 365

Active Directory setup

Patching

Setting up the AV

May 2017 – Oct 2022 DXC Technology now Bell Integration via The Met Police

•Installing and Configuring New Laptops and Tablets for the Police

•Testing the new Met Police applications

•Going into the all the police stations and supporting the users

•Move and Changes

•Microsoft 365

•Using and setting up Microsoft Teams

•Setting up user new Desktops, Laptops Phones and Panasonic Tablets

•1st, 2nd and 3rd line support

•Setting up there Cisco phones and AV

May 2016 – Sept 2016 Life Residential 1st – 2nd line support

Left due to hospital operation.

•Installing and configuring new PC’s

•Setting up new users on Active directory

•Using Citrix Remote client

•Using Server 2012 and File server

•Moves and Changes

•Setting up new telephones using our telephone system UNIFY

•Microsoft Office 2016

•Office 365

•Windows, Exchange and Helpdesk and Virtualisation

•Using Windows 7 and Windows 10

April 2015 – May 2015 RedStone via JPMorgan Hardware Engineer

•Installing and configuring of new and old PC’s

•1st to 3rd line support, changing user passwords using Active Directory

•Day to day troubleshooting

•Troubleshooting software and hardware problems

Jan 2014 – May 2014 West Middlesex Hospital

•Installing and configuring new PC’s

•Adding and deleting new and old PC’s in Active Directory

•Saving new and old PST files for users

•Troubleshooting hardware and software problems

•Dealing with outside software companies

•Over 4500 PC’s to be changed

•RiO and SysmOne Installation and Configuration

•Dealing with Consultants, Doctors, and Nurses Etc.

•1st line support setting up new User groups

•Setting up printers to all the PC’s

•Break fixing Laptops

Jan 2007 – 2014 successfully raising a young family

During this paternal gap I have kept up - to – date with my skills, as in setting up windows 2012 server at home and also short courses e.g. Introduction to CCNA, SQL and Windows 7, also I get the weekly newspaper Computer weekly for which I can expand my knowledge base and to keep in touch with what is going on in the industry.

Jan 2012 – Jul 2012 Ravenor Primary School, Middlesex Volunteer

•Support and managed the IT departments within a Primary school environment

•Over 100 terminals require updates and daily maintenance

•I was volunteering for my son’s school

Dec 2006 – Jan 2007 Davis Langdon IT Support Analyst

•Improve the dependability and provision of all elements of Information Technology

•Raise customer expertise and heighten IT awareness throughout the business

•Increase customer productivity and continually enhance IT services

•Ensure all staff have appropriate IT facilities to enable them to perform their roles effectively

•Advise all company staff on the effective use of IT facilities to meet their business needs

•ITIL environment

•BlackBerry installation and configuration

Aug 2006 – Dec 2006 Getronics Deployment and Application Support

•Deploying new machines for the user

•1st line to 4th line support

•Supporting the users on application after deployment

•Supporting Humming Bird Exceed, Outlook, Adobe Writer

•Supporting the banks applications as in PB Client, A2B

Oct 2005 – Feb 2006 Menzies Corporate Restructuring IT Support/ Team Leader

•Making sure that the system is all up and running

•Using Citrix Farm as our platform. Win 2000 and XP operating systems

•1st to 4th line support, setting up new users, changing user passwords

•Helping users with their software problems e.g. Word, Excel, PowerPoint and Outlook

•Running and writing queries and tables for SQ

•BlackBerry installation and configuration

JUN 2005 – OCT 2005 Atkins Global IT Support Engineer

•Break fixing PC’s and Laptops

•1st line to 3rd line support

SEP 2004 – May 2005 Mint Equities-SCCM-AV IT Support Engineer

•Installing and Supporting Fidessa via Host and Servers, supporting Exchange and Servers

•1st line to 4th line support

•BlackBerry installation and configuration

•Bloomberg troubleshooting and configuration

Jul 2004 – Sept 2004 Danske Bank-AV Systems Technician

•1st to 3rd line support for the banks systems including Lotus Notes, Ms Office NT Desktop & Servers Ms XP as well as the banks Central systems e.g. Price View, Sybase, UBS Interchange, Adobe Acrobat & VH applications

•Logging helpdesk calls / assign, manage and update active jobs

•Managing backup of data and offsite media storage

•Bloomberg troubleshooting and configuration

FEB 2003 – JUL 2004 Royal Exchange State Street Bank Systems Technician

I was working on the Helpdesk in a 1st to 4th line support role and I was also working with the users and Traders fixing their problems and installing their applications including Fidessa, Lattice, Fosi, Global Link, Wall Street systems Applications & Lotus Notes R5 & 6, running Crystal reports and Oracle 9i via ODBC also using VPN also upgrading their Domino Server and dealing with users in Boston, and Bloomberg troubleshooting and configuration.

May 1997 – 2002 Sept Goldman Sachs Int’l -AV Computer Systems Technician

•Worked in the Laptop section using RAS and Dial-up-Networking on a 2nd line support. Also application packaging, wininstall packages

•1 year working with Risk Management on the Trading floor, IT operational co-ordination

•I have worked 1 year in the Audio Visual team setting up systems

•Using and installing SMS to log onto user’s PCs and fix problems in London

•Bloomberg troubleshooting and configuration

Education and Training:

Sept 1991 – Jul 1994 Canterbury University, Canterbury

Bachelor of Science in Computer Science – 1st class Honors

Core Modules:

Software Process, Applications, Systems Program design, Data Structure C and UNIX Programming, Modelling Persistent Data, Concepts in Programming, The software Development Life Cycle

Sept 1975 – Jul 1980 Henry Compton School, Fulham, London

Subjects Studied:

2 A Levels – Mathematics (B) English Languages (C), 5 O ‘levels

Hobbies and Interests: Computers, Voluntary Work, Keen reader of Historical Fiction

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