Customer Service Pharmacy Technician
Resume:
Customer Service Representative
Marrisa McKinzie
Work History
Contact
WWW
https://bold.pro/my/marrisa-
mckinzie/483r
Skills
Languages
Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.
Pharmacy Technician Trainee
CVS Pharmacy, American Fork, UT
Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans. Coordinated with physicians and insurance agency
representatives for speedy resolution of prescription discrepancies.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Promoted patient safety through diligent adherence to proper medication storage protocols, mitigating risks associated with drug interactions or spoilage.
2023-12 -
Current
Operational Manager
CVS Pharmacy, American Fork, UT
Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
Demonstrated expertise in conflict resolution through mediating disputes between team members, facilitating harmonious work environment.
Trained and guided team members to maintain high
productivity and performance metrics.
Enhanced overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
2021-10 -
Current
Direct Support Professional Caregiver
North Eastern Services, American Fork, UT
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Entrusted to handle confidential and sensitive situations in professional matter.
2022-08 -
2023-02
Address
Eagle Mountain, UT, 84005
Phone
*******.********@*****.***
Self Motivation
Multitasking abilities
Insurance Billing
Teamwork and Collaboration
Customer Relationship
Management
Workflow Optimization
Self Motivation
English
Native or Bilingual
Portuguese
Professional Working
Spanish
Professional Working
Education
Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
Supervisor
CVS Pharmacy, American Fork, UT
Conducted routine inspections to check quality and compliance with established specifications.
Maintained compliance with company policies, objectives, and communication goals.
Resolved conflicts among team members promptly, maintaining harmony in work environment conducive to productivity. Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
2021-02 -
2021-09
General Manager
Jamba Juice, Hawthorne, CA
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. Trained and guided team members to maintain high
productivity and performance metrics.
Managed purchasing, sales, marketing and customer account operations efficiently.
2018-03 -
2020-12
Bachelor of Arts: International Studies
Brigham Young University - Idaho - Rexburg, ID
2024-04 -
2024-06
Associate of Arts: Humanities
El Camino College - Torrance, CA
2018-04 -
2020-06
High School Diploma
Lancaster High School - Lancaster, CA
2010-08 -
2014-06
American Sign Language
Elementary
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