Front Desk Coordinator
Resume:
A D M I N I S T R LC A T I V E P R O F E S S I O N A L
L I N D Y C A L D W E L L
AUSTIN, TX
************@*****.***
C O N T A C T
E D U C A T I O N
CUTTING EDGE
PHOENIX, AZ 2008-2011
COSMETOLOGY LICENSE
THUNDERBIRD HIGH SCHOOL
PHOENIX, AZ 2008-2011
DIPLOMA
S K I L L S
Front desk coordinator
Guest Services
Office management
Administrative professional
Organizational skills
Multitasking
Time management
Answering Phones
Phone Etiquette
People Person
Medical receptionist
Medical records
Medical scheduling
Medical Terminology
Microsoft Office
Google Workspace
QuickBooks
eClinicalWorks
SIS Complete
E X P E R I E N C E
PAIN SPECIALIST OF AMERICA AUSTIN, TX
JUNE 2023 - PRESENT
LEAD, FRONT DESK COORDINATOR
Efficiently manage and maintain the schedules of seven doctors, ensuring optimal time utilization and minimal conflicts. Collect co-pays and handle patient billing with accuracy and professionalism, ensuring timely and efficient financial transactions.
Answer phones promptly, providing exceptional patient assistance and addressing inquiries or redirecting calls to the appropriate departments.
Create and organize patient labels, maintaining accurate and up- to-date records to support seamless patient care.
Train and mentor new front desk coordinators, offering comprehensive guidance on scheduling, patient interactions, and administrative procedures to ensure consistent and high-quality service delivery.
HBPA PHOENIX, AZ
APRIL 2016 - APRIL 2018
FRONT DESK COORDINATOR
Welcomed and assisted visitors and patients, ensuring a positive and professional first impression
Answered and directed phone calls efficiently, addressing inquiries and redirecting to appropriate departments as needed Performed administrative tasks such as filing, scheduling appointments, and managing office supplies
Maintained patient records and handled sensitive information with confidentiality
Coordinated communication between patients and medical staff to facilitate smooth operations
Assisted with billing and insurance verification processes, contributing to the overall efficiency of the office operations
*OPEN TO REMOTE & RELOCATION
Stay-at-Home Mom
APRIL 2018 - MAY 2023
CAREER BREAK
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