Customer Service Help Desk

Jean Medberry

****@********.*** • Logan, UT • 720-***-****

Summary

Proactive, collaborative Customer Service Representative with valuable experience running cross-functional office operations coupled with delivering superior customer service. Detail oriented professional skilled at managing multiple priorities, and streamlining processes to increase efficiencies, while bringing clarity to complex situations. Relatable communicator who uses active listening and creative problem-solving skills to identify gaps and implement solutions.

Builds relationships with internal colleagues and external customers using a friendly, clear approach that resonates well across all levels of an organization. Pays meticulous attention to details, honors commitments and meets deadlines. Excels in fast-paced environments and pivots easily as priorities change. Career Experience

BARON EDUCATION DRIVESAFE COLLEGEDRIVE 2022- Present Marketing Coordinator

• Manage projects and oversee branding and collateral and create ideas for promotional materials and advertising.

• Facilitate and maintain community partnerships.

• Coordinate the Baron Education Scholarship program.

• Build and maintain relationships with schools through Back-to-School nights, speaking events, National Teen Safety Week and Car Care Safety Clinics.

• Manage sponsorships and donation requests.

• Coordinate and manage mass mailings.

• Oversee fleet sales and coordinate fleet training.

• Co-created a sales training curriculum for all customers service associates within Drive Safe.

• Generated $1,938,791 in sales for the company.

• Vendor management.

BARON EDUCATION DRIVESAFE COLLEGEDRIVE 2015- 2022 Associate Manager

• Ensure driving center is operating in an efficient, organized in compliance with Colorado DMV; oversee daily processes and logistics

• Supervised 15 employees, including training and scheduling, oversee fleet drivers, and coordinated maintenance of fleet vehicles.

• Provide high quality customer service through brand marketing, student enrollment, online technical support, and insurance processing.

• Verify data, to ensure accuracy for state audits, grade permit and license exams and enter payroll.

• Solved daily challenges due to increased requirements for safety protocol and rising customer enrollment.

• Served in the following roles: Customer Service Associate, Associate Manager at multiple locations: Highlands Ranch, Morrison, Denver, Aurora, Greenwood Village. College Drive 3rd Party Vendor Coordinator, Marketing Coordinator.

KEYSIGHT TECHNOLOGIES HEWLETT PACKARD AGILENT TECHNOLOGIES 2009-2016 Call Center Administrator for CEO Line

• Promoted to manage President’s Call Line; collaborated with team to develop and implement standard processes.

• Conducted quality assurance and customer resolution on repairs; monitored timeliness of repairs.

• Compiled multiple reports, including weekly Turnaround Time, Scoring Containment, Matrix, Resolution and Executive Line Call Log.

• Served in the following roles: Outsourcing Coordinator, Third-Party Call Representative and Hardware Contracts Coordinator.

Jean Medberry

****@********.*** • Logan, UT • 720-***-****

Competencies

• Sales • Audit Prep

• Customer Service • Attentive to Details

• Community Outreach and Sponsorships • Vendor Management

• Process Improvement • Problem Resolution

• Organized • Adaptable

• Project Management • Records Management

• Data Entry and Processing • Contract Writing

Technical Skills

• Microsoft Office •EOS

• Word • Publisher

• Excel • Google Docs

• PowerPoint • PayCom

• Zoom • MS Teams

• 8 by 8 Phone System • Drives

Volunteer Experience

DOUGLAS COUNTY SCHOOL DISTRICT (2008-2018) • Vice President of District Accountability Committee (DAC), President of School Accountability Committee (SAC), PTO Member PERRY PARK METRO DISTRICT (2000-2007) • Community Organizer, Wauconda Park Chair GIRL SCOUTS OF COLORADO (2005-2015) • Troop Leader Education

AS in Broadcasting

Pike’s Peak Community College, Colorado Springs, Colorado Bookkeeping Certificate

Everest College, Colorado Springs, Colorado

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