Police Department Customer Service Claims Adjuster Negotions Interview
Resume:
DENISE FREITAG
312-***-**** ***********@*****.***
Professional Summary
An experienced Traffic Crash Reconstruction Specialist seeking an Investigative position. A 20-year veteran of the Chicago Police Department assigned to the Major Accident Investigation Unit as an Investigator of traffic crashes involving serious personal injury and death. A highly self-motivated individual with experience in sensitive casework requiring clear communication while maintaining empathy. Responsible for training and leading peers in investigations.
Skills
Investigation
Written/Verbal Communication
Problem-Solving
Ethics/Compliance
Multi-tasking
Risk Assessment
Microsoft Office/Excel
Analytical Thinking
Relationship Building
Claims
Negotiation
Education
Traffic Crash Reconstruction December 2019
Northwestern Center for Public Safety, Evanston, IL
Bachelor of Arts – English August 2008
Northeastern Illinois University, Chicago, IL
Experience
Claims Representative - liability, Sedgwick, Hoffman Estates, IL. June 2023 - Present
Investigating, evaluating, and settling insurance claims.
Determining whether the insured’s policy covers the claimed loss.
Deciding an appropriate amount, the company should pay out.
Ensuring that claims are not fraudulent.
Conferring with legal counsel when needed
Negotiating settlements and authorizing payments
Process Total Loss claims from start to finish.
Uphold service guidelines and expectations to provide excellent customer service.
Major Accident Investigator, City of Chicago Police Department, Chicago, IL February 2018 – May 2023
●Conducts investigations of fatal and serious personal injury traffic accidents.
●Assists and guides Police Officers on Police Department policy and procedure.
●Gather physical evidence, electronically record interviews and research, obtain, and analyze relevant information to reconstruct traffic crashes, and perform a thorough follow-up investigation.
●Prepares, compiles, and maintains case files, and completes legal documents and standardized forms.
●Leads others in putting forth 100% effort to maintain an exemplary attendance record.
Intelligence Officer, City of Chicago Police Department, Chicago, IL June 2014 - February 2018
●Performed detailed research and analysis of criminal intelligence information, analyzing data, writing reports, and developing links between criminals and crime groups or patterns of criminal activity for use by law enforcement personnel, city departments, and outside agencies. Researched, compiled, and organized criminal intelligence information and data received from a variety of sources to assess the reliability of sources.
●Prepared graphic data presentations and presented criminal intelligence information with organized facts and statistics to provide investigative leads to suspects, crimes, or criminal organizations.
●Compiled information case files and packets on specific criminal cases such as murders and shootings.
●Stayed abreast of current events and activities and participated in seminars, webinars, and other activities for professional development purposes.
Patrol Officer, City of Chicago Police Department, Chicago, IL September 2002 - June 2014
●Monitored environment and crime conditions in an assigned geographical area using random patrol methods.
●Responded to incidents either assigned or observed as required.
●Gathered relevant information at an incident to conduct a preliminary investigation.
●Enforced State and municipal traffic laws with physical arrests and citations.
●Prepared written communications and completed standardized forms.
●Complied with Department rules, regulations, and policies and all Federal, State, and Municipal laws governing the activities of Police Officers. Communicated by either verbal or written methods with persons within or outside the Department to complete assigned tasks. Appeared in court and presented testimony.
Store Manager/Field Training Manager, Crabtree & Evelyn, Schaumburg, IL December 2000 – August 2002
Managed the store’s overall operation to ensure that assigned store productivity and individual sales goals were met or exceeded.
Ensured customer service, clientele, and preferred customer programs were adhered to by all staff members.
Ensured that merchandising objectives, operating standards, and controllable expenses were maintained.
Developed, executed, and managed store sales plans, and programs, and managed and developed store staff to achieve sales, profitability, and development objectives.
Designed and executed orientation programs for sales teams.
Conducted onboarding training sessions for new Store Manager and District Manager hires.
Acted as a consultant to salespeople for challenges they faced on the job.
Store Manager, Structure, Niles, IL December 1999 – December 2000
Completed store operational requirements by scheduling, assigning employees, and following up on work results.
Maintained store staff by recruiting, selecting, orienting, and training employees.
Maintained store staff job results by coaching, counseling, and disciplining employees, Planned, monitored, and appraised job results.
Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributed to team effort by accomplishing related results as needed.
Store Manager, L’Occitane, Skokie, IL August 1998 – December 1999
Responsible for running the daily operations, ensuring overall store success driving sales, reinforcing operations, merchandising, and beauty advisor development as well as overall service and brand integrity for the individual boutique.
Managed, supervised, and trained staff.
Provided outstanding customer service.
Communicated standards and expectations to a team of sales associates.
Maintained standards and held staff accountable for providing quality customer service and achieving goals.
Analyzed and reviewed sales associates’ performance.
Maintained, trained, and coached visual and merchandising standards.
Developed a preferred customer registry for follow-up phone calls, product launches, and exclusive events.
Certifications
Illinois Law Enforcement Training and Standards Board - Police Officer State Certification - May 2003
Crisis Intervention Team Illinois State Certification - January 2009
Federal Bureau of Investigation Intelligence Training – April 2017
State of Illinois Certification in Traffic Crash Investigation I - March 2018
State of Illinois Certification in Traffic Crash Investigation II - April 2018
State of Illinois Certification in Vehicle Dynamics - October 2018
State of Illinois Certification in Traffic Crash Reconstruction I - October 2018
State of Illinois Certification in Traffic Crash Reconstruction II - November 2018
NICB Fraud Smart Training - Overview & Caused and Staged Accidents – March 2019
Wicklander-Zulawski Interview and Interrogation Techniques / Lead Homicide Investigator Certification - June 2019
Collision Safety Institute - Crash Data Retrieval Specialist - November 2019
Florida Department of Financial Services – 70-20 Nonresident Designated Home State All Lines Adjuster – April 2023
EEO Investigator Certification – May 2023
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