Customer Service Representative
Resume:
Ambresha Roberson
Customer Service Representative
Summary
Contact
Computer Skills
Additional
Training
Experience
Education
Highly skilled professional with exceptional customer service, coordination, and computer proficiency. Demonstrates meticulous attention to detail in reporting to all levels of management. Renowned for a strong work ethic, reliability, goal achievement, and adaptability across various work environments. Possesses extensive knowledge of executive, accounting, and contracting processes across multiple industries. Recognized for outstanding customer service, appreciated by clients, and maintaining a perfect attendance record. Core MSR 1
Customer Service Representative
The Collector I
NAVY FEDERAL CREDIT UNION, Pensacola FL (Remote Contractor) SANTANDER CONSUMER USA, North Richland Hills, Tx
EXETER FINANCE LLC, Irving, Tx
January 2021 - January 2022
February 2022 - December 2023
March 2024 - Present
Ensure account and member security by identifying red flags and safeguarding assets and information.
Perform basic account transactions and provide account information, balances, and transaction reviews.
Open new accounts, educate members on products and services, and enroll them in online and mobile banking.
Transfer funds between accounts and route members to appropriate departments for further assistance.
Initiated contact with customers to negotiate recovery of balances, evaluating each loan to determine the best resolution for delinquencies. Negotiated repayment schedules and write-offs independently, ensuring daily management of accounts.
Utilized collection tools to make informed business decisions, aligning with company and customer interests.
Collected delinquent accounts in compliance with state and federal regulations, staying updated on industry trends and economic conditions. Conducted recovery efforts on delinquent accounts spanning 5 to 80 days to minimize losses.
Provided general customer service support, addressing inquiries about interest accrual, pay dates, and due date changes.
Managed monthly assignment of customer accounts, utilizing both auto dialer and manual dialing for contact and negotiation.
Reviewed and engaged with a high volume of customers daily, maintaining losses within established guidelines and accurately documenting all account activities. BS, General Studies and Criminal Justice
Texas Woman’s University
Completed: May 2019
****************@*****.***
Desoto, TX
Extensive experience with various versions
of Windows, including Windows 3.1, 5.0, ‘95,
‘97, ‘98, ‘00, and ‘07.
Proficient in a range of productivity
software, including Microsoft Word,
WordPerfect, Excel, PowerPoint, Access,
QuickBooks (Pro), MSWorks, Oracle,
Microsoft Exchange, and Microsoft
Outlook/Outlook Express.
Advanced proficiency in Microsoft Word,
Excel, Access, and PowerPoint,
demonstrating strong skills in document
creation, data analysis, database
management, and presentation
development.
Scheduling in Outlook
Format and Manage Messages in Outlook
www.linkedin.com/in/ambresha-
roberson
Collection Specialist
National Credit Service’s Dallas, Tx
August 2019 - March 2020
Negotiated payment arrangements with borrowers to resolve defaulted or delinquent debts.
Utilized skip tracing tools to locate and contact borrowers effectively. Ensured compliance with the Fair Debt Collection Practices Act (FDCPA) throughout collection processes.
Intermediate Access
Conflict Resolution in the Workplace
Customer Service Excellence Courses
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