Customer Service Office Administrator

Kiera Lake

Experience

Office Administrator Dan Brown Construction, Endicott, New York

MAY '24 - PRESENT

Bank Teller Visions Federal Credit Union, Binghamton, New York JUN '17 - AUG '19

Education

Broome Tioga Boces, Binghamton, New York

JUN '19

Business management in Business

Chenango Forks, Binghamton, New York

JUN '19

High School Diploma

Skills

607-***-**** *********@*****.*** Binghamton, New York 13901 Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence. Processed invoices, payments, and incoming and outgoing mail. Answered phones professionally while providing accurate information about company products or services. Provided customer service support, responding to inquiries in a timely manner. Created and maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of documents.

Prepared financial statements, reports, memos and other documents. Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.

Greeted customers with professionalism and friendly and courteous demeanor. Resolved customer complaints in a timely manner while maintaining the highest level of professionalism. Answered customer questions regarding account information, transaction processing and fees. Performed daily balancing of cash drawer and ensured accuracy of all bank documents. Business Administration Telephone reception Document Scanning Customer Engagement File Organization Customer Service Multitasking Written Communication Teamwork and Collaboration Attention to Detail Organizational Skills Problem-solving abilities

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