Health Care Community
Resume:
Julie Nash
Humble, Texas ***** *********@*****.***
Summary
Certified Community Health Worker with decades of experience in management, healthcare and administrative responsibilities. Team player that excels in communication, organization, compassion, collaboration and engaging with leadership. Administrative functionality to include coordinating meetings, creating agendas/presentations, supportive roles and documenting meeting minutes.
Testimonial
"Julie is a hard worker, is dependable, has excellent communication skills as well as managerial abilities and demonstrates her ability to be a team player."
Sabrina Allison, Manager, Superior Health Care Plan
Experience
Baker Ripley SSVF
Health Care Navigator • Houston, TX December, 2020 – Present
Provide support to homeless veterans and identifying barriers and challenges to access health care services.
Facilitate referrals for veterans to heath care providers to assist with immediate medical care.
Arrange meetings to discuss viable resources and collaborate on long term care plans.
Document referrals in departmental database.
University of Texas Medical Branch at Houston
Patient Representative II • Galveston, TX June, 2016 – March, 2021
Consulted with patients/families to identify challenges obtaining community services. Provided viable resources.
Communicated directly with internal constituents to resolve patient discrepancies and grievances, resulting in satisfactory outcomes.
Presented as a liaison between hospital administration, medical staff, and patients.
Knowledgeable of Medicaid and Medicare benefits and Case Management Services guidelines.
UTHealth Science Center at Houston
Lead Patient Navigator • Houston, TX March, 2014 – March, 2016
Serviced approximately 30 insured and uninsured patients daily, connected patients with primary care physicians/clinics, sent reminder appointment messages, and followed up to ensure satisfactory results and/or provided additional assistance.
Linked over 300 uninsured and underinsured individuals with community health and social service resources and benefits; identified medical, mental health and dental needs.
Provided elderly and disabled patients, with limited skills, the individualized assistance they needed to complete applications for eligibility for Medicaid and other social services.
Maintained a collaborative work environment with key internal stakeholders to equip patients with necessary resources prior to discharge.
Firstsource at St. Luke's Patient Medical Center
Patient Service Representative • Pasadena, TX April, 2013 – September, 2013
Identified self-pay new admission patients.
Knowledgeable of Medicare, Medicaid and other state services providing quality medical assistance and coverage to patients.
Maximus, Inc.
Outreach Supervisor • Houston, TX January, 2012 – October, 2012
Supervised 17 outreach counselors.
Extensive field work accompanying staff counselors. Observed field work transactions and provided feedback when required. Remained informed of Medicaid/Medicare programs and updates to ensure quality and accuracy to be delivered to clients.
Staffed, organized and managed community health fairs and events.
Examined employee performance, making adjustments to better suit the team and clients.
United Health Care, Inc.
Intake Supervisor • Houston, TX October, 2009 – May, 2011
Supervised 17 agents in a prior authorization call center.
Monitored telephone calls, triaged escalated calls, and addressed concerns related to physical/speech therapy, home health, medical procedures, and authorizations for over 600 individuals.
Utilized my knowledge of medical terminology and coding to communicate to medical staff effectively.
Trained new hires, providing corrective and positive feedback promoting an environment of inclusivity and teamwork.
Education & Certifications
Herzing University
Bachelor of Science in Business Administration August, 2010
Texas Department of Health and Human Services Certified Community Health Worker April, 2013
Skills
Microsoft Office Suite
Outlook
PeopleSoft, Allscripts, MedTech, and Epic
PBX Operator
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