Customer Service Administrative Assistant

CAREER OBJECTIVE

Office manager, administrative assistant, customer service role or similar which will utilize by skills in organization, interpersonal communications, time management and adherence to regulatory requirements.

PROFILE

Experienced in both inpatient and outpatient pharmacy settings and general customer interactions.

Possess excellent interpersonal and organizational skills and the ability to work independently and efficiently. Skilled in accurately filling prescription orders and providing quality customer service.

Motivated about passionate about helping others. Possesses excellent customer service and communication skills.

Proven ability to accurately interpret prescriptions and dispense medication in accordance with pharmacy regulations.

Detail-oriented professional experienced in medication preparation, customer service and problem-solving skills.

Hardworking, highly motivated professional eager to lend knowledge and skills to enhance business performance.

Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.

Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

EXPERIENCE

PHARMACY TECHNICIAN

Walgreens Valdosta And Nashville, GEORGIA November 2022 - Present

Maintained patient confidentiality when handling records and sensitive data.

Complied with state regulations to maintain safe, clean pharmacy.

Verified dosages and measured medications for prescriptions.

Dealing with insurance companies.

Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed.

Reviewed patient profiles for possible drug-drug or drug-allergy interactions before filling prescriptions.

Calculated correct dosages based on age, weight, height of patient using metric system conversions when necessary.

Handled doctor calls and medication deliveries in facilitation of prescription orders.

Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.

PHARMACY TECHNICIAN

CVS Evans, GA August 2010 - October 2022

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Maintained patient confidentiality

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Supervised pharmacy technicians and coordinated day-to-day assignments.

Complied with state regulations to maintain safe, clean pharmacy.

Organized work flow to meet deadlines for timely completion of tasks.

Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.

Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed.

Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication.

Trained other pharmacy technicians, abiding by state regulations for training and licensure.

Compiled reports regarding inventory levels, out- of-stock items, expired medications.

SKILLS

Team collaboration and Leadership Patient education and counseling

Interpreting orders Patient confidentiality

Medication dispensing Staff Development

Secure storage of medications Operations support

Pharmacy records management Pharmaceutical sales and services

Processing payments Drug inventory management

Medicare and Medicaid process Answering Customer Questions

Advanced Math Skills Problem-Solving Skills

CERTIFICATIONS

Pharmacy technician

EDUCATION

HIGH SCHOOL DIPLOMA Stratford Career Institute, St. Albans, VT 05478

REFERENCES

Available upon request

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