Customer Service Community Health
Resume:
ANTHONY DRISDELL
Chicago, IL *****
*********@*****.***
To use skills obtained through years in various fields, to improve the quality of service, efficiency, and overall production within your company.
Work Experience
Team Lead Community Health Response Corp
Alliancecare360 - Chicago, IL
February 2023 to April 2024
Under general supervision, oversees and supervisors the daily activities of a team of Community Health worker engaged in providing education, care coordination and access to resources to program clients to improve their health and well-being.
Skills, knowledge and abilities
. Skill in organizing resources and establishing priorities
. Ability to make administrative and procedural decisions and judgment on sensitive, confidential issues.
. Abilities to supervise and train employees to include organization prioritizing and scheduling work assignments.
. Interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
I was responsible for bringing resources, as well as Covid-19 test, Narcan & HIV Self Testing Kits to shelters throughout the city of Chicago and Cook County Suburban community. Field Interviewer / For the National Survey on Drug Use and Health RTI International - North Carolina
August 2022 to January 2023
• I'm a representative of the National Survey on Drug and Health and been deemed essential personnel for the purposes of traveling to conduct data collection within the United States. The Substance Abuse and Mental Health Human Services (HHS), sponsors this data collection. RTI International, nationally recognized research organization with headquarters in Research Triangle Park, North Carolina, is under contract to the Federal Government to perform all data collection activities associated with the survey. Independent Driver
Uber - Chicago, IL
September 2019 to January 2023
Responsible for transporting riders to their desired destination. Providing a safe, reliable experience to my riders.
Staffing Coordinator
TNN - Chicago, IL
October 2018 to January 2020
• Responsible for scheduling field employees and providing administrative support for the TNN’s operation.
• Interview applicants, process applications and setup orientations.
• Verifies applicant’s credentials, schedule appropriate employee to client facilities.
• Document all activities related to staffing, filling orders and cancelling a shift. Customer Service Specialist II
Empire today - Franklin Park, IL
June 2017 to October 2018
• Research and resolve customer inquiries with company guidelines.
• Provide all callers with excellent customer service including problem analysis, problem solving, as well as quick, reliable resolutions to their questions, request, and /or concerns.
• Utilize all available technology and software applications to maximum service accuracy and efficiency.
• Communicate and coordinate with internal departments as needed.
• Actively engage in the research and resolution of consumer-related agency escalations including the Better Business Bureau, Attorney General, and contractor’s board.
• Assist in the implementations of training activities to improve customer service scores. National Admissions Advisor
CEC Employee Group LLC - Schaumburg, IL
May 2016 to March 2017
• Admissions, counselling and outreach experience
• Wide knowledge of human behavior, academic counseling, social work, marketing, management, business.
• Ability to work in a diverse environment dealing with students.
• Assisted with registration activities, new student orientation and open house events.
• Maintained the organized, updated confidential admissions enrollment information for new students and current students.
• Interviewed applicants through telephone and personal interviews, to analyze motivation, interest, effort and ability for various programs.
Customer Service Rep
Floyd Vaughn Jr Agency - Oak Park, IL
January 2010 to January 2010
• Closed average (20) new sales per week, calculated premiums and established payment methods for sales, identified and solicited prospects in agency database.
• Met with average (6) walk-in policy holders to address and resolve complaints
• Evaluated leads obtained through direct referrals, lead database and cold calling.
• Met with existing and prospective clients each week to select appropriate diagnostic sales techniques, collected all premium on or before effective date of coverage.
• Contributed ideas and offered constructive feedback at weekly sales and training meeting. Education
ASSOCIATE in GENERAL STUDIES
KASKASKIA COLLEGE - Kaskaskia, IL
January 1993 to February 1994
Associate's degree in Liberal Arts and Sciences
BLACK HAWK COLLEGE - Moline, IL
1994
GED
State of IL - Fayette, IL
January 1985 to March 1985
Skills
• Customer Service
• Receptionist
• Retail Sales
• Training
• Problem Solving
• Cold Calling
• Research
• Case Management
• Driving
• Microsoft Office
• Delivery Driver Experience
• Call Center
• CSR
• Customer Support
• Data collection
• Human resources
• Individual / group counseling
• Interviewing
• Presentation skills
• Social work
• Employee orientation
• Customer service
• Conflict management
• Supervising experience
• Sales
• Cold calling
• Serving
• Retail sales
• Training & development
• Public relations
• Human resources
• Databases
• Microsoft Outlook
• Presentation skills
• Interviewing
• Data collection
• Teaching
• Motivational Interviewing
• Crisis Intervention
• Behavioral Therapy
Certifications and Licenses
Driver's License
Certified Recovery Specialist
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