Customer Service Salt Lake

Michelle Van Wagenen

801-***-**** ********.***@***.*** Sandy UT 84070

20+ years of customer service in Credit repair. Consistent in delivering and leveraging my industry knowledge of complex credit repair processes and navigation. Cultivate relationships with new & prospective customers by building credibility and trust. Find immense satisfaction in motivating, educating and empowering clients. Responsible for assisting others on their path to credit success.

SKILLS/QUALIFICATIONS

• Communication skills

• Decision Making /Problem Solving

• Data Services

• Team Work

• Training

• Active Listening

• Client Retention

• Credit Analysis

• People Oriented

• Compliance

• Risk Management

• Independent Thinker

• Collaboration

• Documentation

• Resourcefulness

• Portfolio Management

• Time Management

EXPERIENCE

Jordan School District Riverton UT September 2023 – Present Early Intervention Assistant

• Involved with lead teachers with all aspects of early childhood lessons

• Provide support to carry out programs that promote the physical, cognitive, emotional and social development of children

Lexington Law Firm Salt Lake City UT October 2003 - May 2023 Customer Service Representative / Credit Repair Specialist

• Championed client awareness by delivering clear and concise communication

• Cultivated strong client relationships by being a dedicated point of contact

• Coached and trained paralegals for specific job duty coverage

• Leveraged industry expertise to ensure understanding of complex legal processes and navigation.

• Safeguarded intellectual property and confidential information

• Fostered compliance with regulation: Ensured adherence to industry standards and legal requirements

• Direct contact with the lead attorney and staff on client concerns

• Maintained 3,000 new clients before subsidiary company merger into Lexington Law

• Executed a subsidiary company merge of all client portfolios

• Direct contact with the lead attorney and staff on client concerns EDUCATION

Associate of Science

• Salt Lake Community College West Valley City UT Graduated 1995 Cosmetology License

• Salt Lake Community College West Valley City UT Graduated 1995 ACCOMPLISHMENTS/VOLUNTEER SERVICE

Road Home Salt Lake City UT Current

Geraldine E King Woman’s Resource Center Salt Lake City UT Current

• Prepare and serve meals

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