Customer Service Representative

Brandie Bubeck

*************@*****.*** 937-***-**** Dayton, OH

SUMMARY

Seasoned professional with 11 years of experience in customer service, including a direct role as a Customer Service Representative at Crayex Corporation. Demonstrated expertise in resolving customer inquiries, managing dining operations, and overseeing animal care. Actively seeking a Customer Service Rep position to leverage strong communication and problem-solving skills.

WORK EXPERIENCE

Champaign County Humane Society Paws Animal Shelter Lead Animal Care Technician Sep 2020 - Dec 2023

• Effectively coordinated with team members to exchange work directives and progress reports, ensuring seamless operations.

• Assessed and organized daily tasks, prioritizing essential functions to achieve operational goals.

• Managed the nutritional and medical regimens for the shelter's animals, ensuring proper health and well-being. Applebee's Corporation

Waitress Mar 2009 - Dec 2011

• Delivered attentive customer service, ensuring accurate and informative communication regarding menu options.

• Coordinated the efforts of the service team to maintain efficient dining operations, including the organization of setup, service, and cleanup procedures.

• Maintained dining room presentation and functionality, overseeing the arrangement of tables and the replenishment of service stations.

Crayex Corporation

Customer Service Representative Mar 2003 - Dec 2007

• Addressed and resolved customer inquiries and complaints, ensuring satisfactory solutions and maintaining a high level of service quality.

• Managed inbound communication effectively, returning customer calls and responding to concerns, upholding responsiveness and engagement standards.

• Developed an in-depth understanding of the product range to guide customer selections and liaised with logistics to fulfill tailored shipping needs.

EDUCATION

Edison State

Associates degree in Business Management

May 2007

Sinclair Community College

Associates degree in Business Administration

Present

SKILLS

Communication Skills • Leadership Skills • Active Listener • Strong Interpersonal Skills • Drive to Keep Learning • Adaptability • Self-Management • Critical Thinker • Team Player • Organizational Skills

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