Support Specialist Customer Service
Resume:
Tamara Baird
Brownsburg, IN *****
*******@*****.***
As a seasoned professional with a diverse background, offering a unique blend of leadership, technical expertise, recruitment and a entrepreneurial spirit. With 25 years as a Director of Operations, having honed my skills in managing a team, ensuring the safety and well-being of children, and maintaining a fast paced yet nurturing environment.
Additionally, as a Tech Support Specialist at an airline company which has equipped me with extensive knowledge in remote troubleshooting, problem-solving, and assisting customers with various technical issues. Well-versed in ticketing systems, online chat support, and account management, ensuring efficient and satisfactory customer service.
Moreover, through a successful venture of starting a photography business, developing a keen eye for detail, creativity, and an understanding of business operations. This entrepreneurial experience has fostered adaptability, resourcefulness, and the ability to work independently. Demonstrating adaptability and versatility by working remotely for several years, has allowed proficiency in various software programs and platforms, ensuring seamless communication, project management, and problem-solving abilities. Remote working has sharpened several skills such as but not limited to, self-discipline, time management, and collaboration, enabling timely delivery and high- quality results even in a virtual setting.
Overall, having experience in leadership, tech support, entrepreneurship, and remote work has equipped me with a well-rounded skill set. I am confident in my ability to add value to any organization, bring a fresh perspective, and contribute to its success. Work Experience
Director
Snugs N Hugs Daycare - Brownsburg, IN
September 1994 to November 2023
Directed comprehensive childcare programs, ensuring adherence to state excellence standards and fostering a safe, nurturing environment for child development.
• Administered enrollment interviews, evaluated staff and family applications, and maintained high- quality customer relations.
• Developed and implemented educational and developmental curricula, emphasizing sensory and cognitive growth through lesson planning and teaching.
• Managed administrative duties including payroll, sanitation protocols, meal preparation, and maintenance of health and safety measures.
• Coordinated marketing initiatives, managed social media advertising, fostered great recruitment strategies and utilized Microsoft Office and QuickBooks for effective operation and documentation. Support Specialist
American Trans Air
January 1995 to November 2003
Documented customer support processes and procedures, resulting in a 20% reduction in customer support errors
• Provided individualized guidance and support to help students overcome academic difficulties and reach their goals
• Troubleshooting computer software keeping errors to a minimum
• Managing flight schedules, reservations and ambassador travels. Compelling smooth transitioning while building Customer relations and rapport
• Monitoring systems making sure they remain in good working status Education
Associate's degree in Social Work/Human Services
Ivy Tech Community College - Indianapolis, IN
Certificate in Medical Assisting
Professional Career Institute - Indianapolis, IN
Diploma
Brownsburg High School - Brownsburg, IN
Skills
• Intrapersonal Communications (10+ years)
• Microsoft Teams (10+ Years)
• Multitasking (10+ Years)
• Time Management (10+ Years)
• Empathy (10+ years)
• Organizational Skills (10+ Years)
• High Call Volume Management (10+ years)
• Problem Solving (10+ years)
• Sterling Order Management (5 years)
• Salesforce (3 years)
• Self-Starter (10+ years)
• Active Listening (10+ years)
• Customer Relations (10+ Years)
• De-Escalating (10+ years)
• Outlook (5 years)
• Detail Oriented (10+ years)
• Online Chat (6 years)
• Microsoft Windows Server (10+ years)
• Communication skills (10+ years)
• Typing (10+ years)
• Customer service (10+ years)
• Public relations (10+ years)
• Microsoft Office (10+ years)
• Upselling (5 years)
• Operating systems (8 years)
• Account management (10+ years)
• Software troubleshooting (5 years)
• Zendesk (5 years)
• Recruiting (8 years)
• Computer skills (10+ years)
• Technical Support
• Adaptability (10+ years)
• Phone etiquette
• Microsoft Teams (10+ years)
• Remote Troubleshooting (3 years)
• Five9 (3 years)
• Avaya (3 years)
• Flexibility (10+ years)
Languages
• English - Fluent
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
Dealing with difficult customers
Present
Additional Information
Facilitated Celebrate Recovery Program
Facilitated Feeding the homeless ministry
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