Customer Service Front Desk

Haydee Soto

***** ****** ******

Pembroke Pines, Fl 33026

Cell: 954-***-****

*************@*****.***

Objective: Secure a position which enables me to use my skills to make a positive contribution to the work environment and become an integral part of the Company.

Oakmonte Village of Davie-954-***-****

8201 Stirling Road, Cooper City, Fl 33328 - 10/22/23 - Present

Front Desk Receptionist

Answering phone calls in a courteous and professional manner. Directing to proper extension or taking messages.

Making sure that all visitors are appropriately attended to.

Verify residents sign out when leaving facility and sign in when returning to facility

Verify visitor and family sign in/sign out when leaving facility.

Directing inquiries to the correct department.

Document any unusual events on the Daily Communication Report submitted daily.

As residents move in, add their name and phone number to our resident records.

Have my radio with me at all time when away from front desk.

Receive, sort and deliver facility mail to residents’ mail box.

Receive packages from Amazon, Walmart, etc.,for residents, marking accordingly and have them taken to residents room.

Write and submit work orders for the residents.

Report to work on time being consistent demonstrating punctuality.

Century21 Rose Realty West - 954-***-**** -9970 Griffin Road,

Cooper City, Fl 33328- 3/30/18- 1/30/23

Real Estate Agent

Sales Producer as a Listing Agent.

Writing up Exclusive Property Listings and Sales Contracts.

Writing up Buyers Purchase Contracts.

Explaining Contracts to Buyers and Sellers

Showing Home Properties; Writing up Contracts

Facilitated paperwork such as closing statements, deeds, contracts, and purchase agreements.

The Shops of Pembroke Gardens- Jeffrey R. Anderson Real Estate –954-***-**** 527 S.W. 145 Terrace, Pembroke Pines, Fl 33027- 9/1/2014-3/9/2018

Front Desk Receptionist & Assistant - to Property Manager and Assistant Property Manager

Answered a multi-line phone system and directed calls to appropriate departments.

Greeted Customers and Retail Managers

Excellent Written and Verbal Communication Skills.

Excellent Telephone and Customer Service Skills.

Excellent Computer Skills and Proficient in Microsoft Word & Office.

Reconciled retail tenants grievances to secure a positive contentment.

Prepared memorandums regarding upcoming events, policies or grievances, etc.

Filed Tenants files with their leases and all important documents and updated when needed.

Communicating on a daily basis with Security personnel on security and center policies.

Prepared Monthly Petty Cash reports and Gift Card Sales Reports.

Submitted “Slip and Fall” accidents to Insurance Company and follow up report until closure.

Handled Morning Daily Reports on Waste Management Dumpster Pick up.

Structural Group- 954-***-**** - 2001 Blount Rd., Pompano Beach, Fl 33069 5/2011-12/2013

Administrative Assistant/Front Office Coordinator

Assisted Office Manager in day to day office activities.

Answered a multi-phone system and directed calls to departments.

Completed weekly payroll for approximately 150 Field Employees.

Handed “New Hire” paperwork for accuracy and completion before submitting to Corporate.

Handling “Releases of Job Liens”

Handling sub-contractors’ files and keeping files up to date.

Inputting Contractors’ “Change Orders” accurately.

Calling overdue accounts for payments.

Trained new office personnel.

ADDITIONAL SKILLS

Bilingual – Fluent English & Spanish

Notary

Excellent Telephone and Customer Service Skills

Excellent Written and Communication Skills

Microsoft Word & Office Proficient

Excel

Outlook

Contact this candidate