Customer Service Administrative Assistant
Resume:
Amy Kilbride
Customer Service/Administrative Assistant
**********@******.***
To provide a company with my experience and professional attitude to perform the components of the job.
Authorized to work in the US for any employer
Work Experience
Inside Sales
Voigt-Abernathy - Longview, TX
September 2023 to May 2024
I first started here after temping through Stone Bridge proving to be essential to the company, I survived recent layoffs and now have a full-time position. I oversee inventory management and create quotes for inbound and outbound sales. Follow up with vendors to insure orders are accurate and delivered in a timely manner as promised.
Customer Service
Stone Bridge Personnel - Longview, TX
December 2022 to September 2023
Compare purchase orders to order acknowledgments for accuracy, track customers orders, provide quotes for the sales department, answer customer requests via phone and email and other duties as needed. My first assignment was with Voigt-Abernathy and I was then hired as a full time employee. Service Writer/Administrative Assistant
Hole In One Golf Carts - Cape Coral, FL
March 2022 to October 2022
Scheduled service calls, assisted in sales, assembled delivery packets for new/used cart purchases, accounts receivable, ordered parts, and other duties as assigned. Dispatcher
Berco - Cape Coral, FL
November 2020 to March 2022
Scheduled and inputted work orders into dispatch software for over 20 technicians, customer service, ordering of all service call and stock parts, received all parts into Quickbooks and was in constant communication with technicians to assure projects were completed in a timely manner. Office Manager
ASAP HEATING & AIR - Cape Coral, FL
February 2020 to October 2020
Accounts payable, accounts receivable, assisted with payroll, customer service and other duties as assigned.
Accounts Receivable Representative
Express Employment Services - Fort Myers, FL
June 2019 to December 2019
Created new jobs, Commercial invoicing, contact customers for payment and customer service. Dispatch/Customer Service
Goldy Locks, Inc/Alarm One - Tinley Park, IL
December 2014 to April 2019
Dispatched technicians, set-up service calls over the phone and online and invoiced commercial accounts.
Accounts Payable Clerk
New Lenox Township - New Lenox, IL
May 2009 to August 2014
Assisted the public in person and over the phone, entered and coded Vendor invoices, collected and processed Senior Housing rent checks. Scheduled maintenance appointments and other job duties as assigned. Administrative Assistant
Body Builders Auto Body - Homer Glen, IL
May 2000 to March 2009
Handled accounts payable, accounts receivable, corresponded with Insurance companies and answered phones.
Education
Some college in Business
Moraine Valley Community College - Palos Hills, IL August 1989 to May 1991
Skills
• Payroll
• Scheduling (6 years)
• Administrative Assistant
• Billing
• Outlook
• Data Entry
• Accounts Payable
• MS Office
• Microsoft Excel
• Microsoft Office
• Receptionist
• Word
• accounting
• Quickbooks
• Sales
• Excel
• Filing
• English
• Marketing
• Bank Reconciliation
• Bookkeeping
• Account Reconciliation
• General Ledger Accounting
• Accounts Receivable
• Office Management
• Sage
• Journal Entries
• Administrative experience
• Customer service
• Financial Statement Preparation
• Financial Analysis
• Pricing
• Contracts
• Retail sales
• Cash handling
• Windows
• QuickBooks
• Accounts payable
• Bookkeeping
• Accounts receivable
• Sage
• Office management
• Front desk
• Purchasing
• Order entry
• Proofreading
• Payroll
• Customer service
• Dealership experience
• Pricing
• E-commerce
• Research
• SharePoint
• Sales
• Windows
• Cash handling
• Manufacturing
• Cash register
• Retail sales
• Mobile devices
• Accounting
• Account reconciliation
• Records management
• Microsoft Office
• Administrative experience
• Sales support
• Inside Sales
Assessments
Principles of accounting — Proficient
November 2022
Preparing financial records according to federal policies Full results: Proficient
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
HR: Compensation & benefits — Proficient
November 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Data entry: Attention to detail — Proficient
May 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Basic computer skills — Proficient
December 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Managing accounts in QuickBooks — Proficient
August 2022
Using QuickBooks software to manage business financials Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient November 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Office manager — Proficient
September 2022
Scheduling and budgeting
Full results: Proficient
Bookkeeping — Proficient
October 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Attention to detail — Proficient
September 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Proficient
January 2024
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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