Human Resources & Business Administration

Ximena Amasifuen

Willimantic, CT *****

860-***-**** ****************@*****.***

www.linkedin.com/in/ximena-amasifuen-9a3a19159/

SUMMARY

Young professional with experience in Administration, Sales, Banking, Commerce, and Customer Service. Focused on working in an Administrative capacity for a dynamic organization. Highly organized, exemplary time management skills, and a true problem solver. An inclusive and empathetic listener, always committed to building solid relationships through assertive communication. Demonstrates grace under pressure, and consistently delivers outstanding outcomes. Oriented, passionate, and driven professional with teamwork skills. Embraces new challenges that require innovation, creativity, analysis and interpersonal skills.

EDUCATION

Quinebaug Valley Community College (CT STATE ) Danielson, CT Associate degree on Business Administration 2024

● Relevant Coursework: Human Resources Management, Organizational Behavior, Calculus, Statistic, Financial Accounting, Finance, Business Software Applications, Business Law I & II.

● Phi Theta Kappa Honor Society

● Maintained a 3.88 GPA while working and studying full-time

● Julius Sokenu Poetry Award Recipient – April 2023. WORK EXPERIENCE

Financial Wellness Associate Willimantic, CT

KeyBank Oct 2023 - Present

● Responsible for managing the intake, handling, organization and storage of sensitive and private documentation.

● Handling sensitive customer information by phone, email and face to face.

● Identification, prioritization, and resolution of complex problems.

● Financial assessment of clients, focusing on assertive communication and active listening to provide recommendations and solutions for their financial well-being.

● Hit and exceeded department KPIs by 600%

Small and Medium Enterprises Banking Advisor Lima, Perú Banco de Credito del Peru (BCP) Feb 2022-Aug 2022

● Provided client management services to small and medium size organizations.

● Collaborated with customers to procure updated financial information for referral to other departments, including loans, deposit services, and investments.

● Managed documentation and intermediation procedures with specific areas on a case-by-case basis.

● Resolved a wide variety of customer issues regarding claims, foreign transfers, etc.

● Received ‘Employee of the Month’ award for consistently providing excellent service March and July

BT Advisor, Blocking & Authorizations Lima, Perú

Banco de Crédito del Perú (BCP) May 2021-Jan 2022

● Handling of different softwares to answer and solve different types of questions and doubts, such as blocking of cards, devices, sending documentation, explanation of daily transactions, etc.

● Focused on identifying the customer correctly to avoid fraud, by following regulations. XIMENA AMASIFUEN ****************@*****.*** 860-***-**** Page 2

● Evaluated and processed cash withdrawal authorization requests for foreign Visas in cases where the bank’s ATMs did not dispense cash.

● Fielded 120+ calls daily to address customer inquiries and concerns.

● Received ‘Employee of the Month’ award for consistently providing excellent service 2 months in a row

Financial Customer Service Representative Lima, Perú Interbank Mar 2020-Sep 2020

● Worked closely with clients to determine their financial goals and recommend products and services which were aligned with their risk profiles.

● Converted prospects to clients by opening up new banking accounts for them.

● Investigated and resolved customer issues quickly and effectively in a high volume banking environment.

● Ensured processes and documentation were in compliance with banking regulations. Foreign Trade Assistant Lima, Perú

Industries & Services “El Tigre” S.A.C Jan 2017-July 2018

● Provided support and control for import and export declaration activities, and ensured compliance with all relevant trade compliance regulations.

● Created Excel spreadsheet to identify and recommend vendors/suppliers to buy raw materials from so that product assembly for the mining industry could be completed.

● Worked with approximately 12 vendors to get purchase orders signed, entered data for all exports in Excel, and worked with other departments to ensure that Cargo shipments were successfully sent to various global locations.

SKILLS AND INTERESTS

- Leadership - Empathy - Results/Driven

- Teamplayer - Communication - Disciplined

- Conflict Resolution - Critical Thinking - Quick Learner

● Technology: MUNIS, Eschool, Kronos, Microsoft Word, Excel, PowerPoint, Access, Teams. Multiple Adobe products, Blackboard, Google Products.

● Certifications: Foreign Trade – Google Active, Labor Costs for Entrepreneurship - Foundation Romero, Graphic Design: Adobe Illustrator CS4 – INFOPUCP, Microsoft Excel (Intermediate), INFOPUCP, Prevention & Report of Sexual Harassment in Workspace–MTPE.

● Language: Bilingual in Spanish and English. Learning Italian.

● Personal: Former professional swimmer, gardening, volunteering. KEY ACTIVITIES AND LEADERSHIP

● Volunteer

● Participated in extensive program/event and fundraising activities supporting the homeless and victims of domestic violence in Peru.

● Taught arts and crafts to children fighting cancer. Worked with a group of 10-year-old boys and girls to help them complete their homework twice a week.

● Taught elementary reading, writing and math classes as a volunteer at “Creciendo Felices”.

Contact this candidate