Customer Service Call Center
Resume:
DREAMA MORTENSEN SMITH
S U MMARY
Veteran Travel and Leisure Consultant with
** ***** ** ********** ********* travel arrangement services. Received correspondence from customers to understand travel needs and book appropriate reservations. Devoted customer service professional providing clients with high-quality travel arrangements.
E X P E R I E N C E
Senior Travel Consultant
Snowshoe Mountain Resort Snowshoe, WV November 2007 - September 2023 Cashier
Sheetz Roanoke, VA August 2000 - December 2000 Provided comprehensive customer service for leisure travel inquiries and reservations.
Created detailed itineraries for travelers to ensure a smooth and enjoyable journey.
Updated customer profiles with current contact information and preferences. Processed payments for bookings using secure payment systems. Issued refunds when necessary due to cancellations or schedule changes outside the control of the traveler.
Handled customer complaints professionally and efficiently while ensuring a positive resolution was achieved.
Maintained up-to-date knowledge of industry regulations and best practices regarding safety protocols during COVID-19 pandemic. Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Utilized promotional materials and discounts to sell trip packages to clients. Explained benefits of purchasing travel insurance with clients. Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers. Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies and procedures. S K I L L S
Leisure Travel
Credit Card Payments
Client Consultations
Client Relations
C O N T A C T
*******@******.***
Roanoke, VA 24012
E D U C A T I O N A N D
T R A I N I N G
GED
William Fleming High School, Roanoke,
VA
June 1986
Shift Manager
Mcdonalds, PDI FOODS Roanoke, VA April 1997 - August 2000 Developed and maintained positive working relationships with staff, customers, and vendors.
Monitored store operations to ensure compliance with company policies and procedures.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Provided coaching and guidance to team members when necessary to improve performance.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Helped employees accomplish tasks during peak periods.
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