Customer Service Public Health

CHRISTINA ALDRIDGE

Mount Vernon, NY *****

(***) 664- 2258

*************@*****.***

OBJECTIVE

To obtain an internship/ job in the field of public health where I can gain experience in customer service and managerial skills.

Engage in public health professional health.

An environment where I can continue to pursue my college education.

Customer -focused self- starter with proven client service skills.

Hard working achiever and communicator, with strong listening skills.

Quick learner, eager to learn and follow directions.

Excellent team player who thrives in teamwork situations.

Responsible and reliable, quiet yet very observant.

CERTIFICATIONS/ CERTIFICATES / LICENSES

NCTSN – The National Child Traumatic Stress Network- Certificate of Achievement; completed the course Educator Sexual Misconduct in Schools: Guidelines for Staff, Volunteers, and Community Partners. (11/07/2023)

CDC / Department of Health and Human Services – Certificate of Completion; In recognition of successful completion of FoodBorne Illness Outbreak, Environmental Assessments. (11/07/2023)

ALLIED UNIVERSAL SECURITY SERVICES – Security License (December 2022)

HEDIS

EDUCATION

Accelerated Nursing Program, Westchester, NY (Sep 2024)

Monroe College, New Rochelle, NY (Sep 2020 – May 2024)

Bachelor of Science in Public Health, expected May 2024

GPA 3.7 Manga Cum Laude Alumni

Honors/Awards

Presidents Honors List - School of Allied Health Professions (Fall semester 2020) (Fall semester 2021) (Winter semester 2022) (Fall semester 2022) (Winter semester 2024)

Deans list/ Award - (Fall 2023)

Relevant coursework:

Research Methodology in Health Care,

Medical office Insurance Billing,

Public health l and ll,

Intro to Psychology,

Medical Terminology,

Health and Human Behavior,

Professional Communications,

Drugs & Behavior,

Contemporary Social Issues, and Counseling Theory,

Electronic Spreadsheet Application,

Principles of Accounting,

HIPPA

EXPERIENCE

Kendal on Hudson / Nursing Home/ Retirement Facility – Sleepy Hollow, NY (January 2023 – Present)

Allied Universal Security / Front desk receptionist

First responder in emergencies

May schedule appointments for patients.

Take detailed clinical phone messages for physician or advanced allied healthcare provider

Greeting all patients and directing them to the appropriate area or staff.

Develop and submit timely reports as required by the Association and funders

Communications support

Enter data into eSHARE system for documentation of outreach and engagement activities.

Call 911 or ambulance if a resident falls and can’t get up

Identify new clients eligible for the program.

In charge of beeper

Keep notes on residents

Data entry

Answer calls

Transfer calls to nursing stations or resident rooms

Silence fire alarms systems

Check guest / family visitors into guest rooms

Purchase College / The Hub – Purchase, NY (August 2022- January 2023)

Cashier/Sales Associate

Ability to do public speaking in large or small audience.

Customer service

Phone etiquette

Collecting co-payments and wellness store purchases

Cash out College students using their meal card/ meal plan

Restock inventory

Open & close shifts

Customer Service

Mobile Gas Station - Bronxville, NY (March 2022- July 2022)

Cashier/Sales Associate

Cash out customers

Restock inventory

Open & close shifts

Count safe drop money at end of the night

Take out garbage/ clean

Pure barre - Bronxville, NY (February 2022- June 2022)

Front Desk Receptionist

Operating a multi-line telephone system

Schedule clients into classes & assessing data using a computerized records system

Asking questions to determine the customers’ needs, and directing customers/visitors

Clean studio

Phone etiquette

Open store & close store

Take out garbage

Encourage clients to apply to memberships

TopNotchLashes in Mount Vernon, NY (August 2020 - November 2021)

Certified Lash Technician

Applies false eyelashes to the eyelids of clients, sanitation for eyelashes.

Scheduling appointments

Cleaning and sanitizing tools

Restocking Lash Technion products

Advertisement and promotion on social media networks

Responsible for recording revenue

V.I.P. Country Club, in New Rochelle (April 2019- March 2020)

Waitress

Workload includes taking orders

Picking up or collecting plates

Serve customers

Refill drinks

Memorize recipes in orders

Clean kitchen tools like coffee makers, and refrigerators

Hair Diva Salon, Mount Vernon, NY. (February 2018- December 2018)

Receptionist

Workload includes answer phones

Handling money

Experience in customer service

Clean and sweep floors

Schedule appointments

Organize and restocking inventory and merchandised displays

VOLUNTEER & ACTIVITY / ORGANIZATIONS/ CLUBS

CPR Certified, Certificate of Training, White Plains, NY (August 21st, 2023)

Responsibilities include “Duty to Rescue”, recognize, assess, and prioritize emergency situations.

Safety precautions, Emergency Act Plan (EAP), Assess scene safety, Assess responsiveness, and Activo EMS / or EAP.

Mount Vernon Girls Basketball Team, Mount Vernon, NY (December 2019 – February 2020)

Responsibilities included reporting and filling out a basketball scorebook.

that includes the stats from the game. During a game I used to keep track of, team rosters, cumulative running score, fouls, team fouls, technical fouls, timeouts, and other stats.

Grace Baptist Church, Mount Vernon, NY (February 2017 – January 2019)

Participant in traveling to nursing homes and singing church songs to the elderly. (Choir)

After school tutor at Lincoln Elementary school for grades second and third.

Reality Check (club) - a state-wide, youth led initiative that focuses on educating and empowering youth to address the tobacco industry and their deceptive marketing practices.

Allied Universal Security 16-hour class course completed. Safety and security precautions.

CPR certification

In recognition of the completion of the “Too Good for Drugs" Club at Mount Vernon High School, Mount Vernon, NY (April 2018 – June 2018) high school program and demonstration commitment to living a drug free life.

COMPUTER SKILLS

Proficient in Microsoft Word, Excel, and PowerPoint,

Workplace apps/sites.

Data entry / reports

Medical Billing/ coding

SKILLS

Hard worker with strong communication and active listening skills

Quick learner, with the ability to follow directives

Team player, with the ability to work independently

Drivers License

Perfect Attendance Award

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