Customer Service Call Center

Nyzurria Scott

*** ******** *** *** *, Portsmouth, 23702, VA (US)

757-***-****

*************@*****.***

PROFESSIONAL SUMMARY

I am a Innovative Call Center Representative with 6 or more years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling a high call volume. Successful at maintaining high customer satisfaction ratings through a friendly demeanor and assistance with additional customer questions. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. EMPLOYMENT HISTORY

Client Service, ADP

Assisting clients with payroll along with taxes. Providing excellent customer service.

Aug. 2022 - Present

Norfolk, Virginia

Banker, Teleperformance

Assisting clients with banking concerns.

Assisting with possible fraudulent activities.

Jun. 2020 - Aug. 2022

Hampton, Virginia

Teller, Ace Cash Express

Assist customers with any banking concerns along with loans. Apr. 2019 - Jun. 2020

Hampton, Virginia

EDUCATION

High School Diploma:General Studies

• Churchland High School, PORTSMOUTH, Virginia

Jun. 2015

Typing

Word Excel

Multitasking

Critical Thinking

Leadership

SKILLS

Expert

Experienced

Expert

Experienced

Experienced

Contact this candidate