Nancy L. Gallaway
Euclid, Ohio 44117
***************@*****.***
SKILLS & QUALIFICATIONS
Five years’ experience in roles and reporting to upper management. Strong time- management, flexible team player willing to do what it takes to get job done, adaptable and enjoys a challenge. The ability to organize and coordinate multiple projects simultaneously, and with organizational confidence. EDUCATION & CERTIFICATIONS
•Shaw High School Diploma: East Cleveland, Ohio
•Certification for Emerging Leadership
•Certification of Supervision
•Certification of Itron Field Deployment Manager (FDM)
•Diploma: Celemi Apples and Oranges – Business Finance for Everyone
•Certification in Project Management
•Employee of the Year 2019
COMPUTER SOFTWARE
•Microsoft Office: with the aptitude to learn new software and systems
•Excel
•Word
•GIS Structure Map
•City Works
•Pacer
PROFESSIONAL EXPERIENCE
Feb. 2024 – May 2024, Snider and Blake, City of Cleveland Assistant Administrator – EMS
• Zoll Billing for EMS patients
• Excel composer of deposit sheets for accounts payable and processing of inbound checks
•Communications officer for attorneys and patient billing invoices
• Encrypted systems communications for internal and external account maintenance
• Accounting audits and invoices
• HIPPA certified April 2024
July 2023- Dec. 2023, 1999-2000 General Store Manager: Family Dollar, Cleveland, Ohio
•Talent Search and training
•Payroll duties including daily reports & Weekly Scheduling
•Accounts Payable adherence to store audits and maintaining invoices 2012- 2023 Customer Account Associate DPU: City of Cleveland, Cleveland, Ohio
• TA Supervisor / Subject Matter Expert Information Analyst
•Account billing maintenance including Cancellation & Rebilling of Accounts
•Perform Abolishment Process of Removing & Reconnecting Meters & Accounts
•Processing Bankruptcy and Receivership Accounts
• Creating and Logging Fiscal Packet
•Issued Sign Off for Demolition for Water Department
•Interdepartmental Communication with Various Cities & Departments, Including Building & Housing & Fire Departments
2011-2012 Administrator: Prospect Air Services, Charlotte, North Carolina
•Process Payroll and Unemployment Claims Processing
• New Talent Search, Training & Coaching of Employees
•Managed over 100 Employees 2010-2011 Human Resources Assistant: US Cotton, Cleveland, Ohio
•Advanced Clerical Functions, Daily Report management and internal communication
•Ensured Adherence to the Company’s Code of Ethics
•Regulated OSHA Guidelines and Implemented New Safety Manual